IT Help Desk Specialist

4 weeks ago

Raleigh, United States Cynet Systems Full time

Job Description:Responsibilities: Respond via telephone or electronically to inquiries and requests for assistance.Identify problems, categorize issues, prioritize work, troubleshoot, and provide advice to end-users.Provide consultation, support, and/or training to clients of computer equipment or other client-based applications.Provide routine and non-routine support for a broad range of client applications or provide in-depth support for a narrowly defined area of technology.Coordinate with other Help Desk team members to resolve problems, if necessary, and dispose of tickets within Service Level Agreements (SLA) guidelines.Create, update, and maintain documentation (e.g., instructional documents, ticket assignments, troubleshooting documents, etc.) to assess productivity, and status, and to provide instructions for others to follow when performing a task.This task also requires knowledge of specialized software such as Microsoft Visio to create diagrams.Skills and Abilities:Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ticketing system software.Skills in: Analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems.Ability to:Multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training.Education and Experience: Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience.#J-18808-Ljbffr

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