Patient Experience Coordinator
2 months ago
Job Description
Job Description
The
Patient Experience
Coordinator
works as a part of a team to provide superior patient care by offering administrative and customer service support.
Administration & Patient Services
Greet patients, schedule appointments, and accept credit card and check payments.
Make and receive phone calls.
Work under the direction of the Patient Experience Supervisor to achieve the following:
Determine goals and tasks necessary for improving the patient experience both as the Patient Experience Coordinator and as a team.
Adhere to processes and policies as outlined by the Patient Experience Supervisor (available in the Patient Experience binder at front desk).
Assist in coordinating team meetings: set dates/times, become familiarized with agenda, order food.
Respond to staff requests:
Scan patient records and attach them to the appropriate patient file in the EMR promptly.
Make copies, print forms, send faxes, and perform other various administrative tasks to assist staff in their workflow.
Marketing: send out flyers and thank you notes.
Intake Coordination
Familiarity with provider’s population/scheduling preferences and availability.
Adhering to Intake Policies and Procedures.
Program Coordination:
Providing administrative support to the clinical program director(s).
Accurately relaying and collecting information from/between patients, appropriate family members, community providers, and the clinical team.
Assist with office upkeep: ensure the office is neat, order/stock supplies.
Interact with insurance companies, pharmacies, and health care providers as necessary.
Take messages for patients and providers regarding refill requests, prior authorizations, and care coordination.
Adhere to HIPAA guidelines and maintain confidentiality
Skill and Experience Requirements:
GENERAL SKILLS: Excellent communication skills with the ability to effectively interact with colleagues and patients. Must be efficient, organized, a quick learner with the ability to multi-task and prioritize. Entrepreneurial spirit with a “what it takes to get the job done” attitude.
EDUCATION: Some college credits required. An Associate’s degree or currently seeking a Bachelor’s degree in Social Work, Psychology, Health Care Administration, or a similar field is preferred.
PRIOR EXPERIENCE: Working in a medical office environment is preferred. Intermediate to advanced experience producing deliverables using Microsoft Office software suite (Outlook, Word, Excel, PowerPoint, and Publisher) is required.
ON-THE-JOB EXPERIENCE: Approximately 1-2 months to gain familiarity with our practice, environment, routines, procedures, and the full range of job duties.
PROBLEM SOLVING: Job requires a moderate level of problem-solving.
INDEPENDENT JUDGEMENT: Work generally has standard procedures and instructions but occasionally requires deviation from established methods to achieve results.
PATIENT CARE: Job has some indirect responsibility for patient care. This typically involves communicating accurate messages to/from the patient, provider, and/or a third party, delivering them promptly and following up to ensure they were received and that tasks were completed.
RESPONSIBILITY FOR WORK OF OTHERS: Responsible as an individual. No direct reports.
CERTIFICATIONS: Must possess and maintain HIPAA certifications meeting the state of Maryland and federal requirements.
Requirements for Employment:
Certified copies of the degree and/or certification to meet job requirements
Return of acceptable employment and background checks
Completion of pre-employment paperwork
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