Customer Service Representative

2 months ago

Ann Arbor, United States NSK Corporation Full time
Customer Service Representative - Automotive Aftermarket - NSK Corporation

The Company

NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components, and steering systems with both domestic and overseas manufacturing capabilities. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering, and predictive & preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, while automotive components are installed in the vehicles of almost every well-known automaker.

Customer Service Representative - Automotive Aftermarket Role

This position is responsible for an assigned group of customer accounts. The responsibilities include handling request for quotations, order maintenance, expediting orders, and forecasting. Has a good working knowledge of internal order and forecasting systems (RAS) as well as other related systems. Is customer focused and interfaces with customers and various departments to meet customer requirements. Must be capable of working under limited supervision.

Responsibilities

  • Receives and manages incoming emails, EDI, and phone calls from assigned customers and responds in a timely manner.
  • Maintenance of customer part numbers, demand forecast, and price lists as necessary.
  • Processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
  • Collaborate with the internal material planning department (BCD) to locate appropriate products either in the U.S. or global warehouses as necessary.
  • Actively monitors and addresses lack of supply issues on open orders, including weekly reports of backlog status and daily examination of shipping reservations.
  • Prepares and sends sales quotes, monitors status of existing orders, expedites shipments, and addresses any customer service or product return issues.
  • Demonstrates basic technical knowledge of bearing nomenclature and ability to interchange competitor's part numbers.
  • Offers product substitutions when appropriate.
  • Occasionally collaborates with the salespersons on customer meetings via teleconference.
Qualifications
  • This job requires a minimum of a High School Diploma or equivalent. Preferred Technical Diploma or Associate's Degree in a related field and 2 to 4 years of position-related experience.
Featured Benefits
  • Full medical, dental, and vision insurance offered
  • Matching 401(k)
  • Generous vacation and holidays
  • Life insurance
  • Growth opportunities


NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

VEVRAA Federal Contractor

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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