Manufacturing Service Manager

2 months ago


Dallas, United States Solstice Consulting Group Full time

Seeking a Manufacturing Service Manager for a manufacturing client in the West Dallas area. Role is 100% in office.

The service manager is a front-line leader of our Service operation. You will act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.

  • $110k - $135k plus bonus opp and benefits package
  • Engineer with 7+ years in similar role (e.g. Project Management)
  • Experienced dealing with customers and working with internal departments
  • Knowledge of heavy equipment (e.g. rotating equipment, papermills, metal/steel manufacturing & fabrication etc.)
  • Relocation assistance available

Functions

  • Act as first-line contact to customers, managing issues and future needs.
  • Understand all aspects of your service centers performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.
  • Understand the business, know the numbers and lead the daily operations to achieve specific goals in productivity, quality, output and cost.
  • Technical acumen is required develop a knowledge of all products, processes, and procedures.

Qualifications

  • Bachelors degree in Mechanical Engineering or related area required
  • Experience dealing with customers.
  • 7+ years of professional experience: Prior leadership experience in a service-focused manufacturing role.
  • Prior experience in service manager, project manager, or similar role required
  • Process / operations experience: strong experience leading field, technical repair or manufacturing teams

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