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Manufacturing Customer Service Representative
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Dallas, Texas, United States Mid Cal Labor Solutions Full timeJob Title: Manufacturing Customer Service RepresentativeJob Summary:We are seeking a highly skilled Manufacturing Customer Service Representative to join our team at Mid Cal Labor Solutions. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and...
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Dallas, Texas, United States Mid Cal Labor Solutions Full timeJob SummaryMid Cal Labor Solutions is seeking a skilled Manufacturing Customer Service Representative to coordinate activities between customers and the Customer Service Department. The ideal candidate will have excellent communication skills, technical knowledge, and experience in a manufacturing setting.Key ResponsibilitiesCoordinate customer needs with...
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Dallas, United States Mid Cal Labor Solutions Full timeOverview: Garland, Texas Position Summary To act as the key coordination point between Unitron after market customers and the Unitron Systems Customer Service Department. This activity includes but is not limited to directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental...
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Manufacturing Customer Service
2 months ago
Garland, Texas
Position SummaryTo act as the key coordination point between Unitron after market customers and the Unitron Systems Customer Service Department. This activity includes but is not limited to directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental activity.Major Duties and Responsibilities? Coordinate all activities between Customer Service Department, customers and personnel? Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required? Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log? Maintain service parts inventory, customer equipment records and other customer data? Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs? Present all correspondence with terms and conditions to the Contracts Coordinator for review? Prepare verbal and written quotes on price and delivery for all repairs, spare parts process; acknowledge all orders and keep customers advised as to any change in status of order? Input all Customer Service and related Engineering Job/Project cost data into the accounting system? Ship domestic and international mail and packages? Perform any customer service-related tasks as directedQualifications? High school graduate or equivalent? Computer literate to include Word, Access, and intermediate skills on Excel? Proven experience reading and understanding technical manuals? Must have excellent phone and written communication skills? Must have a professional and collaborative attitude? Be willing to work overtime, when needed? Documented US Citizenship or Legal Permanent Resident statusPhysical Requirements - Occasional lifting and/or moving up to 25 lbs, climbing stairs, keyboarding, standing, bending, sitting, reaching, seeing, hearing, speaking and understanding English and walking.Experience? 4 years Customer Service experience for a manufacturer or in a technical setting? Knowledge of SyteLine and ACT a plusEOE/Minorities/Females/Vet/Disability