Head of Customer Success CFU

3 weeks ago


Palm Coast, United States Allot Full time

Who we are: Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. What we’re looking for: Allot is looking for a dynamic, detailed oriented and results-driven Head of Customer Success for North America to lead our customer success team. This leader will be responsible for all solutions implementation, enhancing customer satisfaction, and ensuring our clients realize the full value of Allot’s solutions. This role is critical in maintaining long-term relationships with our customers and helping them achieve their security objectives. The Head of Customer Success will collaborate closely with sales, R&D, support, and product teams to deliver exceptional customer experiences. What you’ll do: Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with Allot’s business objectives and ensures customer satisfaction, loyalty, and advocacy. Define clear customer success goals, KPIs, and metrics to measure customer satisfaction and retention. Team Leadership: Build and lead a high-performing advanced Services Customer Success team working with Technical Account/Project Managers and Professional Service Engineers, fostering a culture of customer-centricity, accountability, and continuous improvement. Customer Engagement: Build a strong relationship with key customers, understanding their unique needs and ensuring their success with Allot’s solutions. Collaborate with sales, product, and support teams to ensure a seamless customer experience. Onboarding and Adoption: Implement onboarding programs to ensure customers are efficiently and effectively onboarded to Allot’s solutions. Monitor and drive product adoption and usage to maximize customer value. Customer Retention: Proactively identify and address customer issues, challenges, or concerns, working to resolve them promptly. Develop and implement retention strategies to reduce churn and increase customer lifetime value. Customer Advocacy: Encourage and support customer advocacy initiatives, including case studies, testimonials, and referrals. Leverage customer feedback to influence product development and improvements. Data Analysis and Reporting: Collect and analyze customer data to derive insights and improve customer success processes. Create and present reports to the executive team on customer success, performance, and trends. What you should have: Bachelor's degree in a related field (MBA or advanced degree is a plus). Minimum of 8 years of experience in customer success, account management, or a related field. Strong leadership skills with experience managing customer success teams. In-depth knowledge of cybersecurity solutions and industry trends. Detail oriented with excellent communication, interpersonal, and problem-solving skills. Ability to analyze data, derive insights, and make data-driven decisions. Customer-focused mindset and a commitment to delivering exceptional customer experiences. #J-18808-Ljbffr



  • Palm Coast, Florida, United States Allot Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Customer Success and Growth to join our team at Allot. As a key member of our organization, you will be responsible for leading our customer success team and driving business growth through exceptional customer experiences.Key ResponsibilitiesCustomer Success Strategy: Develop and execute...


  • Palm Coast, Florida, United States Daytona State College Full time

    Position OverviewThe Academic Advisor plays a crucial role in guiding students through their educational journey at Daytona State College. This position is dedicated to providing comprehensive support and advice to students, ensuring they are well-informed about their academic options and requirements.CompensationHOURLY RATE: $19.16APPROX ANNUAL RATE:...


  • Palm Coast, Florida, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer concerns, and promoting our products to meet customer needs.Key ResponsibilitiesProvide excellent...


  • Palm Coast, United States Radiology Associates of Daytona Full time

    Job DescriptionJob DescriptionRadiology Associates leads the Eastern Central Florida area in patient care and medical imaging. Providing our patients with the highest quality imaging services using state-of-the- art technology in a caring, comfortable, and professional setting. We understand that our employees are the key to creating an exceptional patient...


  • West Palm Beach, Florida, United States VirtualVocations Full time

    Customer Success AdvisorA company is looking for a Customer Success Advisor fluent in English and Polish.Key Responsibilities:Responding to customer inquiries via chat and emailTroubleshooting customer problems and coordinating solutionsAssisting customers in achieving their business goalsRequired Qualifications:Native Polish speaker with at least C1 level...

  • Head Cashier

    1 week ago


    Palm Springs, United States Sprouts Farmers Market Full time

    Sprouts Farmers Market - 5200 E Ramon Rd Bldg B [Retail Cashier / Checker / Team Member] As a Head Cashier at Sprouts Farmers Market, you'll: Be responsible for the supervision of a team of cashiers, providing training, hiring, monitoring; Proactively visit registers, provide direction and support to Cashiers and Baggers, and ensure excellent customer...


  • Palm Desert, California, United States PGA TOUR Superstore Full time

    Job Title: Retail Front-End Department HeadAt PGA TOUR Superstore, we are seeking a highly motivated and experienced Retail Front-End Department Head to join our team. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective management of our front-end...


  • Palm Coast, United States Automated Health Systems Full time $14 - $16

    Job DescriptionJob DescriptionAutomated Health Systems has full time and part time remote customer service positions available.Bilingual Portuguese and Creole skills preferred.In this role, you will assist consumers with their Medicaid account.All Equipment provided. Travel to Tallahassee, FL required to pick up equipment.  Travel will be...


  • Palm Coast, Florida, United States Walmart Full time

    **Job Overview**At Walmart, we are seeking a skilled Auto Care Center Service Writer to join our team. As a Service Writer, you will play a critical role in ensuring the satisfaction of our customers who entrust us with the care of their vehicles.**Key Responsibilities:**Provide exceptional customer service and ensure a positive experience for our...


  • Palm Coast, Florida, United States Radiant Ventures Full time

    About the RoleThe Federal Motor Transport Authority (KBA) is seeking a highly skilled professional to lead its Information Security team as a Head of Department. As a key member of the Central Services Department, you will be responsible for ensuring the confidentiality, integrity, and availability of sensitive data.As a Data Protection Officer, you will...


  • West Palm Beach, United States Karl Storz Endoscopy-America Full time

    The role will reside in the West Palm Beach / Jupiter, FL areas Travel: Up to 80%. including evenings, early mornings, and weekends as needed Why Youll Love This Role: As an OR 1 Customer Success Manager, you will be the driving force behind the suc Manager, Surgical Tech, Customer Experience, Technical, Technology, Project Management, Retail


  • Palm Coast, Florida, United States Radiology Associates of Daytona Full time

    Job SummaryRadiology Associates of Daytona is seeking a skilled Ultrasound Technologist to join our team on a per diem basis. As a Diagnostic Medical Sonographer, you will play a critical role in providing high-quality imaging services to our patients.Key ResponsibilitiesPatient Care: Greet patients and families with a pleasant and helpful demeanor,...


  • Palm Coast, United States KERRY DENTON - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm insurance and financial services products.This...

  • Head of US Operations

    3 weeks ago


    palm beach, United States idDriver Pty Ltd Full time

    Job Title: Head of U.S. Operations - Business Development Manager – Automotive Software SolutionsLocation: Hybrid/Remote - Based in the U.S.About Us: We are a pioneering Software as a Service (SaaS) company specializing in innovative solutions tailored for the automotive industry. Our cutting-edge products enhances efficiencies, streamline operations, and...

  • Head of US Operations

    3 weeks ago


    Palm Beach, United States idDriver Pty Ltd Full time

    Job Title: Head of U.S. Operations - Business Development Manager – Automotive Software SolutionsLocation: Hybrid/Remote - Based in the U.S.About Us: We are a pioneering Software as a Service (SaaS) company specializing in innovative solutions tailored for the automotive industry. Our cutting-edge products enhances efficiencies, streamline operations, and...

  • Department Head

    3 weeks ago


    Palm Beach Gardens, Florida, United States Recreational Equipment Inc Full time

    About the Role:We are seeking a highly skilled and experienced Department Head to join our team at Recreational Equipment Inc. As a key member of our store management team, you will be responsible for leading and motivating our sales teams to deliver exceptional customer service and drive sales growth.Key Responsibilities:Plan, identify, communicate, and...

  • Cashier

    4 months ago


    Palm Coast, United States First Coast Energy Full time

    NO EXPERIENCE REQUIRED! Full-Time and Part-Time positions $13+ AND bonus opportunities About Us Petro Services, Inc. operates Daily's and Shell convenience stores. Categories Customer Service, Retail, Convenience Store Job Overview Cashiers are Customer Service Representatives who engage with guests, keep the store stocked and clean, prepare food service...


  • Palm Beach Gardens, Florida, United States Head HR Recruiting Full time

    We are seeking a skilled Background Check Investigator to join our team at Head HR Recruiting. As a Background Check Investigator, you will be responsible for researching and processing employee background screening requests, consisting of reference verifications and public record searches. Your goal will be to ensure that completed reports are accurate and...


  • Palm Beach Gardens, Florida, United States Head HR Recruiting Full time

    We are seeking a skilled Background Check Investigator to join our team at Head HR Recruiting. As a Background Check Investigator, you will play a critical role in ensuring the accuracy and compliance of employee background screening requests.The ideal candidate will be a dynamic, customer service-oriented, and detail-savvy individual with a strong technical...


  • Palm Springs, California, United States HumCap, Inc. Full time

    Job OverviewThe Head of Human Resources at HumCap, Inc. is responsible for steering the comprehensive human resources operations, encompassing talent acquisition, employee retention, performance management, benefits administration, and compliance within the construction services industry, with a workforce exceeding 500 employees.Key ResponsibilitiesManage...