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Findlay Subaru Prescott- Internet/Customer Care Manager

2 months ago

Prescott, United States Findlay Subaru Prescott Full time
Automotive Internet/Customer Care Manager

Description of the role:

The Internet/Customer Care Manager is responsible for managing and overseeing all aspects of the internet and customer care departments at Findlay Subaru Prescott. This role requires strong communication and leadership skills, as well as a deep understanding of online customer service and automotive industry trends.

Responsibilities:
  • Manage and lead the internet and customer care teams
  • Oversee the development and implementation of customer care strategies
  • Ensure prompt and effective response to all customer inquiries and concerns
  • Monitor online reviews and social media presence, and develop strategies to enhance customer satisfaction
  • Collaborate with other departments to optimize online customer experiences
Requirements:
  • Prior experience in a similar role, preferably in the automotive industry
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively
  • Proficient in online customer service platforms and tools
  • Strong leadership and team management abilities
Benefits:
  • Competitive compensation package
  • Opportunity for growth and advancement
  • Healthcare benefits
  • Retirement plans
  • Employee discounts

About the Company:

Findlay Subaru Prescott is a reputable automobile dealership located in Prescott, Arizona. We are committed to providing outstanding customer service and offering a wide selection of quality vehicles. Our team is dedicated to creating a positive and enjoyable car buying experience for our customers.