Lead Server

2 weeks ago

Nashville, United States Dream Nashville Full time

Dream Nashville is seeking a motivated and dedicated lead server who is enthusiastic about hospitality
and committed to delivering exceptional guest service. While experience with micros, high-volume
service, and in-depth food and beverage knowledge is advantageous, it is not mandatory. The lead
server will guide the team to uphold the highest standards and foster a safe and supportive work
environment

Duties & Functions
•Oversee food and beverage operations in the absence of a manger
•Uphold and enforce management standards and policies
•Perform duties in accordance with established company policies
•Adheres to all company safety and sanitation policies and procedures
•Mentor, train and work alongside fellow servers to enhance team performance
•Responsible for assisting during the creative process of developing new ways to improve the
restaurant and its service levels
•Knows all food items, cocktail items, wines by the glass, and prices to effectively promote to
guests.
•To ensure that all perishable items used in the expo line (sauces, milk, juices, etc.) are
labeled/dated. Responsible for rotating and throwing away to maintain quality control
•Assisting management in navigating a smooth flow of guest to server ratios throughout each
shift
•Attends and participates in any training sessions, department meetings
•Ensures that all new servers have a good understanding and knowledge about the food, wine,
beer, and cocktail menus before moving them out of training
•Maintains current knowledge of hotel culture, amenities, and services, events in the area, points
of interest, and services in the area
•Works as part of a team
•Portrays a positive friendly and professional attitude at all times, always smiles and greets
guests warmly and genuinely
•Troubleshoot and resolve operational issues as they arise
•Assists management on weekly dry product order if needed or asked
•Assists management with updating server training manuals if needed or asked
•Handle guest interactions to ensure a positive dining experience while a manager is not present
•Delivers food and beverages to guests effectively and in a timely manner
•Responds to guests' questions and their needs
•Coordinate with FOH and BOH staff for efficient service and communication
•Comfortable with reporting and coaching of colleagues to management promptly, ideally with a
witness present
•Ensure compliance with SOPs, policies, and procedures
•Assign and post opening side work before the 9:30am lineup during all Brunch days
•Check out teammates side work for accuracy and readiness
•Count linen folds, verify section cleanliness, and prepare for next shift
•Count cash drops and ensure proper completion of required forms
•Properly executes all closing procedures (side work, forms turned in to a manager, etc.)
•Leave completed checkout on the MOD's desk
•Perform efficient side work throughout the day
•Listensto guests and anticipates their needs
•Re-stocksfridge/expo-line, ensures allside stations are kept clean, tidy and organized
•Note: MODs reserve the right to modify job duties as needed; additional responsibilities may be assigned

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.Hyatt has the best to offer in restaurant server jobs:Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Click here to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.

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