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Customer Account Services Solutions Analyst

4 months ago

Greenville, United States BJU Education Group Full time
POSITION SUMMARY: Do you enjoy problem solving and helping others? The BJU Press Customer Account Services is a team that is mission focused and provides a pleasant work environment. The Customer Account Services Analyst will primarily assist our customers with managing orders. There is opportunity for cross-training and working on projects with the entire Business Office Team. After successful onboarding, an employee in this position may apply for a hybrid work schedule.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Answer inbound calls and make outbound calls related to orders.
  • Provide resolutions to customer inquiries regarding exchanges, returns, issues with orders
  • Communicate effectively with customers and sales team.
  • Assist in productivity improvement.
  • Be flexible to change tasks as needed.
  • Cross-train to assist other team members.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Ability to think through resolutions quickly based on company policies
  • Answer inbound calls and make outbound calls with a friendly demeanor
  • Ability to remain calm while listening to customer
  • Excellent verbal and written skills.
  • Ability to adapt to changes
  • Organizational skills and accuracy.
  • Self motivated, intuitive thinker with ability to work independently or in a team
  • Good computer skills, ability to learn cloud-based software programs
  • Experience using Teams/D365 preferred but can train
  • Microsoft Office