Assistant Director-Field Operations
4 weeks ago
Job Description
Job Description
We are seeking an Assistant Director for our Field Operations team
The Assistant Director-Field Operations will assist in the supervision of Field Operations staff to include Desk Reviewers, Field Staff Appraisers, Administrative staff and independent appraisal companies. Develop and monitor standards of performance for staff and independent appraisal companies. Select DRP facilities where appraisal volume dictates and review their work product. Be the mediator between customers and the DRP facility when a complaint arises on the repairs to a vehicle.
DUTIES & RESPONSIBILITIES :
Oversee and manage Field Appraisers, Re-inspector, Desk Reviewer and Independent Appraisal companies in order to monitor estimate and workmanship quality and adherence to company guidelines.
Develop and maintain appropriate quality control standards for staff and field
Oversee quality control reviews on work performed by field personnel in accordance with the company estimating
Monitor and maintain the re-inspection
Develop and approve relationships with auto repair facilities and maintain list of repair facilities for use in claim regions.
Develop and approve relationships with independent appraisal companies in areas where we do not have field staff, as well as provide adequate reinspection of appraisals performed.
Provide monthly / year to date report on work performed by field personnel, the DRP facilities and the re-inspections of their work.
Manage the administrative functions of the unit related to personnel, which include:
Screening, interviewing and selecting
Setting performance objectives and monitoring performance
Ensuring training programs are appropriate and support department
Support special projects as assigned.
Conduct reviews of vendors to ensure competitive
Hire applicable staff appraiser in any given area warranted by volume and salary costs versus Independent Appraisal/LAE costs.
QUALIFICATIONS:
Required
:
5 yrs minimum prior
appraising/adjusting
experience
Prior management experience
Comprehensive knowledge of automobile manufacturing and repair technology
Working knowledge of claims handling and regulatory requirements
Excellent analytical, interpersonal and communication skills
Background in personnel selection, goal setting, monitoring and communicating performance results
Good leadership, training and development skills
College degree or technical school training or significant work experience
Preferred
:
College degree or technical school training or significant work experience
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Competitive Salaries
Flexible Work Schedules
Hybrid Remote/In-Office Opportunities Available
Commitment to your Training & Development
Medical and Dental
Telemedicine Benefit
401k with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement Training Programs
Wellness Program
Fun company sponsored events
And so much more
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