Assistant Director-Field Operations

4 weeks ago

Chicago, United States Warrior Insurance Network Full time

We are seeking an Assistant Director for our Field Operations team The Assistant Director-Field Operations will a

ssist in the supervision of Field Operations staff to include Desk Reviewers, Field Staff Appraisers, Administrative staff and independent

appraisal companies.

Develop

a

nd

monitor

standards

of

performance for staff and

independent

appraisal

companies.

Select DRP facilities where appraisal

volume dictates

and review

their work

product. Be the

mediator between

customers

and

the DRP facility when

a complaint arises

on the repairs

to a vehicle.

DUTIES & RESPONSIBILITIES

: Oversee and manage Field Appraisers

,

Re-inspector, Desk Reviewer

and

Independent

Appraisal companies

in

order to

monitor

estimate and workmanship

quality

and adherence to company guidelines. Develop

and maintain appropriate

quality

control standards

for

staff and field Oversee quality

control

reviews on work performed by field personnel in

accordance

with the company estimating Monitor

and maintain the re-inspection Develop

and approve relationships

with

auto

repair

facilities

and

maintain

list

of

repair facilities

for

use in claim regions. Develop

and approve relationships with

independent

appraisal companies in areas where we

do not have field

staff,

as well as provide adequate reinspection of appraisals performed. Provide monthly

/

year to

date

report on work performed

by

field

personnel, the

D

RP

facilities and the

re-inspections of

their work. Manage the

administrative

functions

of

the

unit related to personnel,

which include:

Screening, interviewing

and selecting Setting

performance

objectives and

monitoring

performance Ensuring training

programs are

appropriate and support

department

Support special projects as assigned. Conduct reviews of vendors

to

ensure competitive Hire

applicable staff appraiser

in

any given area warranted

by

volume and salary costs versus

Independent

Appraisal/LAE costs. QUALIFICATIONS: Required

: 5 yrs minimum prior appraising

/

adjusting experience Prior management experience Comprehensive knowledge of automobile manufacturing and repair technology Working knowledge of claims handling and regulatory requirements Excellent analytical, interpersonal and communication skills Background in personnel selection, goal setting, monitoring and communicating performance results Good leadership

,

training and development skills College degree or technical school training or significant work experience

Preferred

: College degree or technical school training or significant work experience

The Warrior Insurance Network's member companies offer a competitive benefits package to all full-time employees to include: Medical and Dental Telemedicine Benefit Vision Reimbursement 401k with a generous company match Paid Time Off Paid Holidays Tuition Reimbursement Wellness Program Life and AD&D Short - term

and Long-Term Disability

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