Director of Regional Operations

2 weeks ago

Chicago, Illinois, United States Smithbucklin Full time

Smithbucklin , a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Director of Regional Operations for our Professional Societies and Communities unit in Chicago or Washington, DC.


The Director of Regional Operations for the Legal Marketing Association (LMA) will have ownership for the analysis, strategy, planning, management, and execution of the operating rhythm for Regions and Local Steering Committees (LSC). Reporting to the Executive Director you will be the point of contact for eight Regions, 40+ LSCs, and 4,000 members who expect a high level of professionalism and a drive for excellence. The Director will identify opportunities to drive operational best practices for the Regions, build new ways of working to make teams more efficient and productive, and lead process improvement initiatives.

What You Will Do

  • Evaluate strategies for increasing the value of Region membership, engaging and involving
  • Region Board Members, creating robust Region communities, and ensuring the Regions are providing a consistent, high quality Local experience.
  • Collaborate with the LMA Headquarters (HQ) senior leadership team to assist with operational and strategic direction on training programs needed to optimize Region performance; ensure systems and controls are in place as outlined in policy and procedure manuals.
  • Collaborate with LMA HQ senior leadership team in a variety of functional areas that support Regions and LSCs, including marketing, education, events, technology, operations, etc.
  • Serve as primary point of contact, advocate, and ambassador at LMA HQ for the Regional Leadership Committee (RLC); manage RLC meetings; lead and support the Regional Administrators and the RLC Chair.
  • Attend, support and actively participate in Board of Director's meetings.
  • Identify opportunities for new services and delivery channels to meet Regional needs.
  • Track and report on information from Regions, LSCs, staff, and key volunteers for developing best practices.
  • Manage support staff, including professional development, as needed.
  • 20% travel anticipated to Annual Conference, Board Meetings, and Regional Events.
  • Perform other related dues as assigned by the Executive Director. This Role Might Be for You If...
    • Bachelor's degree in business, administration or related field, or relevant experience.
    • 8+ years business management/director experience.
    • Strong analytics and problem-solving skills.
    • Extensive, large-scale project management experience.
    • Solid understanding of the legal industry.
    • Ability to communicate effectively, both verbally and in writing.
    • Candidate must exude leadership qualities and be able to demonstrate their abilities to deploy creative thinking and critical problem-solving skills.
    • The highest level of confidentiality is expected.
      The Legal Marketing Association is The Authority for Legal Marketing. For more than 30 years, LMA has served the needs of legal marketing, business development and client service professionals at all stages of their careers and from firms of all sizes. LMA is the universal voice of the profession, a forum that brings together CMOs and entry-level specialists from firms of all sizes, consultants and vendors, lawyers, marketers from other professions, and marketing students to share their collective knowledge. Members at every stage in their career development benefit from their LMA participation because our broad array of programs and services can be tailored to their needs.

      About Smithbucklin and Our Work Environment
      Smithbucklin empowers associations and communities that enrich society and move industries forward. Working together, we help organizations reimagine solutions to nurture growth, advance missions, and increase reach and impact. From complete association management solutions to a full array of expert capabilities propelled by talent, versatility, and creativity, we help associations achieve their greatest potential. Our mission is to achieve the missions of the client organizations we serve and provide uncompromised stewardship for their long-term prosperity. The work environment is collaborative, with teams organized through a matrix of skill levels and expertise. The company is 100% employee owned.

      Where Do You Fit?
      Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

      Equal Employment Opportunity
      At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

      Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.

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