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Boston, United States AccorHotel Full timeCompany Description Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins...
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Front Desk Agent
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Boston, United States RAFFLES Full timeJob DescriptionJob DescriptionCompany DescriptionJoin the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team...
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Boston, United States RAFFLES Full timeJob DescriptionJob DescriptionCompany DescriptionJoin the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team...
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Boston, United States Omni Hotels Full timeLocation: Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail,...
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Boston, United States Boston Harbor Hotel Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
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Boston, United States Boston Pads Full timeBoston’s largest apartment leasing team is seeking a front desk/database manager to help oversee the front office operations and assist database training and orientation for new hires. Must have an active MA real estate license. Responsibilities: Assists in the management of front desk and call center operations Answer phone, forward messages and faxes...
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Front Desk Agent
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Boston, United States Marriott International Inc Full time**Front Desk Agent** Check out pictures from associates at this location, and some videos too! Westin Hotels & Resorts ** Share Job** ** Job Description** **Posting Date** Feb 16, 2022 **Job Number** 22020951 **Job Category** Rooms & Guest Services Operations **Location** The Westin Copley Place, Boston, 10 Huntington Ave, Boston, Massachusetts, United...
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Front Desk Agent
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Boston, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
Front Desk Agent
1 month ago
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Location Description The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions. Overview JOB SUMMARY The Front Desk Agent will greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of their stay, maintaining Five Star Service Standards. CANDIDATE PROFILE Education: Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is preferred. Experience: Must have at least one (1) or more years of related guest experience, with experience in Hospitality preferred. KEY RESPONSIBILITIES: The primary responsibilities for the Front Desk Agent include but are not limited to: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information with routine efficiency from a computer system, confirming pertinent information including number of guests and room rate. Promptly answer the telephone using positive and clear communication. Input messages into the computer and update Guest profiles. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guest challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Complete all other assignments, duties, and tasks as assigned by the Front Desk Manager. JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: Experience in property management software, such as OPERA, is preferred. Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. Demonstrated ability to work cohesively with a team. Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. Must have experience in all Microsoft Office suite products. The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. #J-18808-Ljbffr
