Current jobs related to Front Desk Supervisor - Boston - Westmont Group

  • Front Desk Supervisor

    3 weeks ago

    Boston, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional service to our guests and supporting the Front Desk Manager and General Manager. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    3 weeks ago

    Boston, Massachusetts, United States The Envoy Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Envoy Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.Key ResponsibilitiesSupervise...

  • Front Desk Supervisor

    4 weeks ago

    Boston, United States The Dagny Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Supervisor

    4 months ago

    Boston, United States The Boxer Full time

    Overview: Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager Front Office Manager Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform...

  • Front Desk Manager

    2 weeks ago

    Boston, United States Marriott Full time

    Additional Information Available Overnight Shift Job Number 24181094 Job Category Rooms & Guest Services Operations Location Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible...

  • Front Desk Manager

    2 weeks ago

    Boston, United States Marriott Full time

    Additional Information Available Overnight ShiftJob Number 24181094Job Category Rooms & Guest Services OperationsLocation Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Entry level management position that is responsible for...

  • Front Desk Manager

    2 weeks ago

    Boston, United States Marriott Full time

    Additional Information Available Overnight ShiftJob Number 24181094Job Category Rooms & Guest Services OperationsLocation Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Entry level management position that is responsible for...

  • Front Desk Manager

    2 weeks ago

    Boston, United States Marriott Full time

    Additional Information Available Overnight ShiftJob Number 24181094Job Category Rooms & Guest Services OperationsLocation Sheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Entry level management position that is responsible for...

  • Front Desk Manager

    2 months ago

    Boston, United States Marriott Full time

    Job Number 24158728 Job Category Rooms & Guest Services Operations Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Desk Manager

    1 week ago

    Boston, United States Marriott Full time

    Additional Information PM and Overnight shifts Job Number 24158728 Job Category Rooms & Guest Services Operations Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front...

  • Front Desk Supervisor

    4 weeks ago

    South Boston, United States Boston Gym, LLC Full time

    New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to "Improve...

  • Front Desk Agent

    3 months ago

    Boston, United States Accor North America Full time

    The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Front Desk Agents select and block Agent, Front Desk, Hotel

  • Front Desk Receptionist

    3 weeks ago

    Boston, Massachusetts, United States IST Management Full time

    Job Title: Front Desk/ReceptionistWe are seeking a highly skilled and experienced Front Desk/Receptionist to join our team at IST Management. As a key member of our team, you will be responsible for providing exceptional customer service, administrative support, and hospitality services to our clients and visitors.Responsibilities:Provide professional and...

  • Front Desk Agent

    3 months ago

    Boston, United States Club Quarters Full time

    Reports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desk's responsibilities and other duties as requested by the Senior Guest Service Manager. This position is full-time and flexible. Specific Duties Provides optimal guest...

  • Front Desk Representative

    3 weeks ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job Title: Front Desk AgentClub Quarters is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Provide professional and efficient service...

  • Front Desk Manager

    1 month ago

    Boston, United States Poshtel Hotels LLC Full time

    **Overview:** We are looking for a dedicated hands-on Front Desk Manager to join our team. The ideal candidate should have a strong background in hospitality management and excellent customer service skills. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Please do not apply if you don't have prior...

  • Front Desk Manager

    2 weeks ago

    Boston, Massachusetts, United States Poshtel Hotels LLC Full time

    **About the Role:**We are seeking a skilled and experienced Front Desk Manager to join our team at Poshtel Hotels LLC. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of the front desk area, ensuring exceptional guest experiences, and maintaining high-quality service delivery.**Key...

  • Front Desk Agent

    4 weeks ago

    Boston, Massachusetts, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Responsibilities:Check-in and check-out guests, ensuring...

  • Front Desk Representative

    1 week ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryAs a Front Desk Agent at Club Quarters, you will be responsible for providing exceptional customer service to all guests while handling the front desk's responsibilities and other duties as requested by the Senior Guest Service Manager. This is a full-time position with flexible scheduling, requiring the ability to work AM, PM, overnight shifts,...

  • Front Desk Representative

    1 month ago

    Boston, Massachusetts, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Newbury Boston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Provide warm and welcoming greetings to all...

Front Desk Supervisor

2 months ago

Boston, United States Westmont Group Full time $30 - $32
Job DescriptionJob Description

JOB SUMMARY

Provides guidance and leadership as the Front Office Supervisor ensuring consistent quality customer service is delivered..

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct Front Desk Agents and Doorperson in details of work. Observes performance and encourages improvement.

  • Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  • Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other team members. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Maintain adequate inventory of supplies. Prepare appropriate purchase orders in a timely manner to ensure proper par levels.
  • Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.
  • Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system.
  • Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures to associates who are not in compliance with standard.
  • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
  • Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
  • Turns in all lost and found items and all guest room keys.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to management.
  • Reports accidents, injuries, near-misses, property damage or loss to management.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES

Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Two years combined prior front desk and supervisor experience.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Must have at least 18 months experience as a hotel front desk agent or as hotel housekeeping supervisor

PHYSICAL DEMANDS

Ability to stand and move throughout front office and continuously performs essential job functions.

  • Standing 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.