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![Internet Brands](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
** Customer Service Representative**
Customer Experience Pleasanton, California
**Description**
Nolo is one of the nations preeminent providers of do-it-yourself legal solutions for consumers and small businesses. We produce articles, books, apps, and software, including the renowned . A subsidiary of Internet Brands, our sites include , , and topic-specific domains like and 3StepDivorce.com.
**Responsibilities**
* Walk customers through the online divorce process
* Learn about the divorce process for each state
* Diagnose and carefully walk non-tech-savvy customers through the form process
* Upsell products to existing customers
* Communicate with vendors and Nolo staff orally and in writing
**Knowledge, Skills and Abilities**
* Excellent customer service and communication skills (oral and written)
* Accurate and efficient data entry skills (50 words/minute and 10-key by touch)
* Strong analytical and problem-solving abilities
* Organized: able to prioritize multiple, sometimes competing tasks
* Patient: Can work effectively in sensitive and high-stress situations
* Team player: excited about contributing to the organization and vision of the Service & Support Team
**Requirements:**
* 2+ years of technical support or customer service experience
* 1+ years of sales experience
* Familiarity with Mac and Windows Operating System
**About Internet Brands:**Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit .
Internet Brands and its wholly owned affiliates are an equal opportunity employer.
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