Tech Support Specialist
3 weeks ago
Job Description
Job Description
The Tech Support Specialist I assists internal and external customers with technical support of desktop computers, applications, website and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users of Warner Pacific’s technology tools and internal employees. The employee in this position may also assists in the maintenance and testing of network servers and associated equipment. The
position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. The Tech Support Specialist will report to the Manager of Training and Communications and will work closely with the team including members of the IT department to support all end users.
Overview of Responsibilities The Solutions Team is the central point of contact for all IT related incidents and service requests. The Tech Support Specialist is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The team works in a dynamic, fast-paced environment which provides services over the phone, through e-mail, over the telephone, and self-service. In addition, this position will be working with the broker community, their clients and our internal staff to promote and increase the adoption of our new technology.
Works as the first level of contact when Track-It Tickets are submitted in order to troubleshoot and determine best resolution.
Assists internal IT staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Tracks all support issues and inquiries on Customer Relationship Management (CRM) systems
May be asked to work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works closely with IT staff as appropriate to determine and resolve problems received from clients.
Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including GAIT, website, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems to ensure longevity within established standards and guidelines.
To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To be a highly motivated team player with the skills and ability to manage changing priorities.
Exhibit a flexible approach to work and provide necessary coverage where needed.
Provide back up in other areas within the department/company as needed/requested.
Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
To attend training courses as identified and agreed for appropriate development.
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.
Other Performance Expectations
Excellent organizational skills.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Good attention to detail and ability to show initiative.
Ability to plan and prioritize workload without supervision.
Ability to prioritize, manage and perform under pressure to meet SLA’s.
Excellent knowledge of Customer Service best practice.
Willing to work flexibly and with enthusiasm.
Additional Skills and Requirements
Minimum of a High School Diploma; advanced education or degree preferred
Previous Experience within a customer service role.
Previous experience of working in an IT support or customer support role
Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office and Adobe Suite.
Excellent IT skills and computer literacy.
Sales experience is a plus.
Excellent written and oral communication and interpersonal skills
Ability to understand and demonstrate the use of computer system, computer programs and office equipment as necessary, including ability to type a minimum of 30-35 wpm and proficiency in the use of a 10 key
Ability to work on site (in the office) a minimum of 8 hours per day, Monday through Friday, generally with shift start times between 8:00-8:30 a.m., as determined by senior management
Ability to work overtime, holidays and weekends as requested by senior management
High level planning, organizing and time management skills
Demonstrated ability to analyze and resolve mathematical discrepancies
Demonstrated ability to remain calm in pressure situations
Demonstrated ability to multi-task
Results oriented
Ability to sit for long periods of time, lift a minimum of 5 lbs., file, stand, bend, reach, pull.
Compensation
Hourly Range*: $23.44 - $31.25 per hour
Actual compensation may vary from posting based on work experience, education and/or skill level.
* The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
#J-18808-Ljbffr
-
Tech Support Specialist
4 weeks ago
Westlake Village, United States Warner Pacific Full timeThe Tech Support Specialist I assists internal and external customers with technical support of desktop computers, applications, website and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and...
-
Tech Support Specialist
4 weeks ago
Westlake Village, United States WARNER PACIFIC INSURANCE Full timeJob DescriptionJob DescriptionThe Tech Support Specialist I assists internal and external customers with technical support of desktop computers, applications, website and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction...
-
Business Development Support Specialist
2 months ago
Westlake Village, United States Vigilance Health Full timeJob DescriptionJob DescriptionSalary: $23-26Business Development Support Specialist Success Description Role Overview: As a Business Development Support Specialist at Vigilance Health, your primary goal is to generate qualified prospects by providing exceptional marketing and sales support. Your role is crucial in identifying and nurturing potential leads,...
-
Business Development Support Specialist
6 days ago
Westlake Village, United States Vigilance Health Full timeJob DescriptionJob DescriptionSalary: $23-26Business Development Support Specialist Success Description Role Overview: As a Business Development Support Specialist at Vigilance Health, your primary goal is to generate qualified prospects by providing exceptional marketing and sales support. Your role is crucial in identifying and nurturing potential leads,...
-
Accounts Payable Specialist
5 days ago
Westlake Village, United States Guitar Center Full timeJob Title: Accounts Payable Specialist The AP Expense Specialist is responsible for researching and processing all invoices by working closely with the expense vendors, relevant stakeholders, and the Procure to Pay team to ensure that all invoices are paid in a timely manner. Responsibilities will include, but will not be limited to the following: * Reviews...
-
Case Installation Specialist I
2 months ago
Westlake Village, United States Warner Pacific Full timeThe Case Installation Specialist, working closely with Case Advocates, Sales Executives, Brokers and Carriers, under general supervision, is responsible to apply carrier guidelines and internal procedures to new business census enrollments, run rates in GAIT and on carrier specific systems, data enter employee application information into carrier specific...
-
Case Installation Specialist I
2 months ago
Westlake Village, United States WARNER PACIFIC INSURANCE Full timeJob DescriptionJob DescriptionThe Case Installation Specialist, working closely with Case Advocates, Sales Executives, Brokers and Carriers, under general supervision, is responsible to apply carrier guidelines and internal procedures to new business census enrollments, run rates in GAIT and on carrier specific systems, data enter employee application...
-
Construction Technology Support Specialist
2 months ago
Westlake, Ohio, United States Kiewit Full timeRequisition ID: 170370 Job Level: Mid Level Home District/Group: Kiewit Equipment Services Department: Equipment Market: Corporate Home Office Employment Type: Full Time Position OverviewThe Construction Technology Support Specialist I is part of a team focused on leveraging Construction Technology on machines for Kiewit operators. This team is primarily...
-
Contract Specialist
3 weeks ago
Westlake Village, United States Ultimate Staffing Full timeContract Specialist Location: Westlake Village, CA 91361 Hourly Rate: $40.00-$45.00/hour Overview: Responsibilities: The Contracts Administrator manages the contract lifecycle process including the assistance with documents in the contract repository, all contract-related data, tracking of contract obligations and working as a liaison with lines of business....
-
Talent Acquisition Specialist
2 months ago
Westlake Village, United States Express Full timeJob Description Job Description Are you ready to change lives and transform your community through meaningful work? Express Employment Professionals in Thousand Oaks, CA is seeking a dynamic Talent Acquisition Specialist - Inside Representative to join our vibrant team full-time ! Step into a rewarding career with a competitive pay range starting at $20-$24...
-
Contract Specialist
4 weeks ago
Westlake Village, United States Ultimate Staffing Full timeContract Specialist Location: Westlake Village, CA 91361 Hourly Rate: $40.00-$45.00/hour Overview: Responsibilities: The Contracts Administrator manages the contract lifecycle process including the assistance with documents in the contract repository, all contract-related data, tracking of contract obligations and working as a liaison with lines of...
-
Contract Specialist
1 month ago
Westlake Village, United States Ultimate Staffing Full timeContract SpecialistLocation: Westlake Village, CA 91361Hourly Rate: $40.00-$45.00/hourOverview:Responsibilities:The Contracts Administrator manages the contract lifecycle process including the assistance with documents in the contract repository, all contract-related data, tracking of contract obligations and working as a liaison with lines of business. As...
-
Contract Specialist
3 weeks ago
Westlake Village, United States Ultimate Staffing Full timeContract Specialist Location: Westlake Village, CA 91361 Hourly Rate: $40.00-$45.00/hour Overview: Responsibilities: The Contracts Administrator manages the contract lifecycle process including the assistance with documents in the contract repository, all contract-related data, tracking of contract obligations and working as a liaison with lines of business....
-
IT Support Technician
2 weeks ago
Westlake Village, United States Warner Pacific Full timeThis is an onsite role working onsite in Westlake Village, CA (Full-time in office) Responsible for providing technical assistance and initial support related to computer systems, general tech support including Microsoft Windows and associated software & hardware primarily for internal staff. Triage trouble tickets to resolution or escalation and respond to...
-
IT Support Technician
4 weeks ago
Westlake Village, United States WARNER PACIFIC INSURANCE Full timeJob DescriptionJob DescriptionThis is an onsite role working onsite in Westlake Village, CA Responsible for providing technical assistance and initial support related to computer systems, general tech support including Microsoft Windows and associated software & hardware primarily for internal staff. Triage trouble tickets to resolution or escalation and...
-
IT Support Technician
3 weeks ago
Westlake Village, United States WARNER PACIFIC INSURANCE Full timeJob DescriptionJob DescriptionThis is an onsite role working onsite in Westlake Village, CA (Full-time in office)Responsible for providing technical assistance and initial support related to computer systems, general tech support including Microsoft Windows and associated software & hardware primarily for internal staff. Triage trouble tickets to resolution...
-
Customer Relations Specialist
4 weeks ago
Westlake Village, United States HSO Oxnard Full timeAs an Entry Level Customer Relations Specialist, you will play a supportive role in building and maintaining positive relationships with customers on behalf of our clients. This position combines exceptional customer service with a direct sales focus, aiming to understand customer needs and promote our clients products and services. The successful candidate...
-
Talent Acquisition Specialist
2 months ago
Westlake Village, United States Express Services Full timeJob DescriptionJob DescriptionAre you ready to change lives and transform your community through meaningful work? Express Employment Professionals in Thousand Oaks, CA is seeking a dynamic Talent Acquisition Specialist - Inside Representative to join our vibrant team full-time!Step into a rewarding career with a competitive pay range starting at $20-$24 per...
-
Service Desk Specialist
2 months ago
Westlake, United States Emerald Resource Group Full timeRole: Service Desk Specialist Location: Westlake, Ohio The Role: As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills. Key Responsibilities Provide first-level contact and convey...
-
Service Desk Specialist
2 months ago
Westlake, United States Emerald Resource Group Full timeRole: Service Desk Specialist Location: Westlake, Ohio The Role: As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills. Key Responsibilities Provide first-level contact and convey...