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Customer Relations Specialist

3 months ago

Westlake Village, United States HSO Oxnard Full time

As an Entry Level Customer Relations Specialist, you will play a supportive role in building and maintaining positive relationships with customers on behalf of our clients. This position combines exceptional customer service with a direct sales focus, aiming to understand customer needs and promote our clients products and services. The successful candidate will be adept at communication, problem-solving, and have a proven track record in achieving sales targets. Responsibilities: Present and explain our products/services to prospects, highlighting the benefits and features Listen to customer needs and tailor your sales approach to meet their requirements. Identify and understand customer needs to effectively promote and sell products or services directly. Meet or exceed sales targets by employing effective sales techniques and strategies. Collaborate with the sales team to maximize cross-selling and upselling opportunities. d alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Qualified candidates: Must possess excellent interpersonal communication skills Maintain a high level of professionalism & integrity Experience with public speaking for presenting to groups a plus 4-year degree preferred, not required 1-2 years of customer service Demonstrated leadership ability. Sales and Marketing experience is not required Demonstrated critical thinking and problem-solving skills LI-Onsite