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Patient Service Representative Supervisor

2 months ago

Huntington, United States Marshall Health Full time
Job Responsibilities:

  • Demonstrates a deep understanding of the patient and work flow at the registration/reception area and is able to mentor and train junior staff members.
  • Schedules department personnel to ensure proper staffing levels.
  • Performs audits of registration duties to ensure quality assurance with the charge entry, registration, and check out process.
  • Communicates effectively with patients, employees, peers, management and medical staff to promote successful working relationships.
  • Greets and registers all incoming patients professionally. Handles incoming and outgoing communications concisely and in a pleasant manner.
  • Conducts reports and reconciliations as assigned.
  • Answers telephone promptly and courteously. Routes calls as appropriate and takes/forwards complete messages in a timely manner to the appropriate individuals.
  • Schedules patient appointments for all physicians and confirms patient appointments as needed by the department.
  • Obtains complete and accurate demographic and insurance information for each patient and enters information correctly into appropriate systems.
  • Collects on patient accounts and/or copayments as indicated, maintains accurate accounting of the petty cash fund on a daily basis.
  • Responds to patient inquiries with regard to basic insurance or billing questions or provide a referral to appropriate staff member.
  • Restocks and maintains assigned work station and equipment in a neat and orderly fashion.
  • Performs other duties as assigned or requested.

Education: High school diploma or GED
Experience: Prefer one year work experience in a medical office setting, including management of personnel. Knowledge of medical terminology, word processing, and computer experience desirable.

Internal applicants must call HR at ext. 11653 to determine eligibility before applying.