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Customer Service Representative

2 months ago


Mesa, United States TEKsystems Full time

70% chat support, 30% phone support, Short term contract opportunity Location: Mesa, Arizona, 85202 Schedule: Open availability Monday-Saturday from 5AM-9PM(8 hours a day 5 days a week) Description: -Customer service representative for online bookstore serving high schools nationwide -Responsibilities include answering customer questions, addressing complaints, and providing support -Must be a problem solver, quick learner, and empathetic to customer concerns -Communication with customers via email, phone, and instant messaging -Proficiency with computers, Google Apps, and Microsoft Office required; high attention to detail needed Qualifications: -Must have 2 years of strong customer service experience -Strong computer skills -Strong Email and Phone skills -35 WPM or higher typing speed About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.