Client Service Specialist

4 weeks ago

Franklin, United States CareerBuilder Full time

The Client Service Specialist is responsible for performing day to day activities in the customer service department; answer/distribute incoming calls, process customer orders, provide information in response to customer inquiries, resolve customer complaints, support sales team while providing unparalleled customer service. Works under general supervision in a team-based environment. Relies on limited experience and judgment to plan and accomplish day to day activities. Familiar with standard office procedures and technology.
Responsibilities:
Provide exceptional customer service to all clients: scheduling, follow up, delivery confirmation, release programs.
Accurately process customer quotes, orders, acknowledgements, return authorizations, set up new client accounts.
Coordinate order management with the Customer, Planning, Shipping, and transportation when applicable.
Answer customer FAQs regarding product, service, pricing, and delivery information questions in a timely and professional manner.
Maintain client notes and records with the highest degree of accuracy in ERP systems.
Field and distribute incoming phone calls and email inquiries. Qualify leads and inquiries distribute to sales as required.
Research and resolve customer concerns and complaints, escalate as needed.
Serve as liaison between the customer and other company departments - planning, manufacturing, shipping, transportation, etc.
Develop a detailed knowledge of our programs, products, and services.
Maintain and promote both an environment of continuous improvement and lean manufacturing practices.
Participate in team, customer complaint and other meetings, projects and events as required.
Follow company policies, procedures and designated SOPs and Work Instructions.
Create SOPs and Work Instructions, as needed, for a growing and expanding company.
Comply with all safety guidelines and standards as dictated by 5S practices.
All other duties and responsibilities as assigned.
Requirements:
Minimum 2+ years experience in customer service.
Excellent written and verbal communication skills.
Strong interpersonal skills and ability to work with others in a positive and collaborative manner.
Demonstrated ability to organize and work accurately, follow instructions/schedules/timelines and handle multiple priorities.
Must be flexible and able to adapt to changes in priorities with minimal supervision.
Excellent organizational skills, strong attention to detail, and outstanding follow up.
Experience with ERP system.
High School Graduation or equivalent preferred.
Experience in the Manufacturing field a plus.
Apply using the form below.

Applying for:

*
First Name

*
Last Name

*
Email

*
Phone Number

*
Upload Resume

*
Cold Chain Technologies uses the information you provide to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy .

#J-18808-Ljbffr

  • Client Services Specialist

    3 days ago

    Franklin, United States Veterans Sourcing Group LLC Full time

    Job Title: Client Services Specialist Pay Rate: $16.80/hr on W2 Duration: 7 months TN - REMOTEPosition Summary ******** MANAGER WOULD LIKE CANDIDATES TO RESIDE IN THE CST OR EST TIME ZONES ********* ************ IF SELECTED CANDIDATE PERFORMS WELL, AND HAS EXCEPTIONAL ATTENDANCE, THERE IS A GOOD CHANCE THIS POSITION COULD BE OFFERED A PERMANENT...

  • Client Services Specialist

    2 days ago

    Franklin, United States Veterans Sourcing Group Full time

    Job Title: Client Services Specialist Pay Rate: $16.80/hr on W2 Duration: 7 months TN - REMOTE Position Summary ******** MANAGER WOULD LIKE CANDIDATES TO RESIDE IN THE CST OR EST TIME ZONES ********* ************ IF SELECTED CANDIDATE PERFORMS WELL, AND HAS EXCEPTIONAL ATTENDANCE, THERE IS A GOOD CHANCE THIS POSITION COULD BE OFFERED A PERMANENT...

  • Client Engagement Specialist

    3 weeks ago

    Franklin, United States Lee Company Full time

    Call on and convert unclosed service technician recommendations as well as pending sales estimates. Convert all online sales inquiries into set appointments. Sell extended warranties, maintenance plans as well as add-ons or accessories. Improve clie Specialist, Engagement, Client Relations, Manufacturing, Healthcare, Client

  • Client Systems Specialist

    5 days ago

    Franklin Township, United States Robert Half Full time

    Overview The Client Systems Support Specialist will provide help desk support for customers on NOAH, Genie/Genie2, Genie Medical, compatible programming devices, and Bluetooth connectivity products. Support Specialists also research and test 3rd party devices for compatibility with Oticon products. Responsibilities Support customers and internal staff on...

  • Client Services Associate

    2 weeks ago

    Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a Client Services Associate to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the finance industry!The Client Services Associate is a permanent opportunity with a fully onsite schedule.Responsibilities:Interact daily on the phone and in person...

  • Client Services Associate

    2 weeks ago

    Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a Client Services Associate to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the finance industry!The Client Services Associate is a permanent opportunity with a fully onsite schedule.Responsibilities:Interact daily on the phone and in person...

  • Client Services Associate

    1 week ago

    Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a Client Services Associate to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the finance industry! The Client Services Associate is a permanent opportunity with a fully onsite schedule. Responsibilities: Interact daily on the phone and in...

  • Client Services Associate

    7 days ago

    Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a Client Services Associate to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the finance industry!The Client Services Associate is a permanent opportunity with a fully onsite schedule.Responsibilities:Interact daily on the phone and in person...

  • Client Engagement Specialist

    2 days ago

    Franklin, United States Lee Company Full time

    Summary of Job: Call on and convert unclosed service technician recommendations as well as pending sales estimates. Convert all online sales inquiries into set appointments. Sell extended warranties, maintenance plans as well as add-on's or accessories. Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to...

  • Data Entry and Customer Service Specialist

    15 hours ago

    Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a contract Data Entry and Customer Service Specialist to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the healthcare industry!The Data Entry and Customer Service Specialist position is a contract opportunity with an in-office schedule in...

  • Data Entry and Customer Service Specialist

    4 hours ago

    Franklin, United States Vaco Full time

    Our client located in Franklin, TN is seeking a contract Data Entry and Customer Service Specialist to join their team. This is an excellent opportunity for someone looking to grow their career and join a dynamic team in the healthcare industry!The Data Entry and Customer Service Specialist position is a contract opportunity with an in-office schedule in...

  • Client Engagement Specialist

    2 days ago

    Franklin, United States Lee Company Full time

    Summary of Job: Call on and convert unclosed service technician recommendations as well as pending sales estimates. Convert all online sales inquiries into set appointments. Sell extended warranties, maintenance plans as well as add-on's or accessories. Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to...

  • 1593 PT Customer Service Specialist

    2 days ago

    Franklin, United States German American Bancorp, Inc. Full time

    Job Title: 1593 PT Customer Service Specialist - Franklin, KY Overview: As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial...

  • Customer Service Specialist

    1 week ago

    Franklin, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19629 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Administrative Specialist

    2 weeks ago

    Franklin, United States Magellan Financial & Insurance Services, Inc. Full time

    Embark on a Career with Pivotal Financial: Your Pathway to Excellence in Financial ServicesWho We Are:Pivotal Financial represents more than just a company; it is a collective effort dedicated to securing futures and fostering prosperity for families across generations. Located in the vibrant heart of Franklin, Tennessee, we are on a trajectory of...

  • Administrative Specialist

    2 weeks ago

    Franklin, United States Magellan Financial & Insurance Services, Inc. Full time

    Embark on a Career with Pivotal Financial: Your Pathway to Excellence in Financial ServicesWho We Are:Pivotal Financial represents more than just a company; it is a collective effort dedicated to securing futures and fostering prosperity for families across generations. Located in the vibrant heart of Franklin, Tennessee, we are on a trajectory of...

  • Administrative Specialist

    7 days ago

    Franklin, United States Magellan Financial & Insurance Services, Inc. Full time

    Embark on a Career with Pivotal Financial: Your Pathway to Excellence in Financial ServicesWho We Are:Pivotal Financial represents more than just a company; it is a collective effort dedicated to securing futures and fostering prosperity for families across generations. Located in the vibrant heart of Franklin, Tennessee, we are on a trajectory of...

  • Customer Service Representative | Hotel Reservations Specialist

    4 days ago

    Franklin, United States Traveling Teams Inc. Full time

    Job DescriptionJob DescriptionThe Customer Service Representative | Hotel Reservations Specialist | Call Center Agent position is responsible for facilitating the hotel room booking process as outlined by Traveling Teams Inc.’s standard operating procedures. The Customer Service Representative | Hotel Reservations Specialist | Call Center Agent position is...

  • Implementation Specialist

    3 weeks ago

    Franklin, United States Integra Software Systems Full time

    Job Summary We are looking for a reliable LOS (Loan Origination Software) Implementation Specialist to assist in configuration, testing, and training of onboarding financial institution clients. You will be working a part of our software implementation team. The goal is to help the implementation team onboard clients in a timely manner and protect our...

  • Manufacturing Technical Services Specialist

    2 weeks ago

    Franklin Park, United States Nestlé S.A. Full time

    As the Manufacturing Technical Services Specialist, you will play a crucial role in supporting the formulation and manufacturing process for our powder products. Working collaboratively with multiple teams, you will have the chance to make a signific Manufacturing, Technical, Technical Support, Specialist, Product Development, Technology