Client Engagement Specialist

4 weeks ago

Franklin, United States Lee Company Full time

Summary of Job:

Call on and convert unclosed service technician recommendations as well as pending sales estimates. Convert all online sales inquiries into set appointments. Sell extended warranties, maintenance plans as well as add-on's or accessories. Improve client relationships in a corporate setting: Reduce client churn, shorten sales cycle, up-sell to existing clients, and work to increase top line revenue while holding margin. Work to understand the unique perspective of our target audience and present offers to meet and exceed theirs needs. Outbound on installs to close loop on client experience while gaining data on why clients buy or do not buy, making clients aware of all of our capabilities as well as asking for referrals.

Education and Experience:

* 3 to 5 years data entry/administrative experience preferred
* 2 years customer service/sales experience preferred

Skills and Abilities:

* Proven Knowledge of Microsoft Excel, Word, Power Point, and Outlook
* Must be able to type proficiently. 60+ WPM w/ accuracy

Company Perks & Benefits:

Our mission at Lee Company is to create an environment where our employees can thrive, and we mean that. Wellness involves your relationships, finances, career, community, as well as physical health. We don't just talk the talk, we walk the walk. Check out what benefit programs we offer to help our team and family members THRIVE with us

* We pay 100% of every employee's long-term disability, life insurance, and fees associated with acquiring and maintaining a trade license
* We offer free trade training and license exam preparation through Lee Company University (LCU), our very own NCCER accredited trade school
* We have a company match program for 401(k) and health savings account contributions
* You earn paid time off and paid holidays for your personal well-being
* You earn rewards for your commitment to wellness and participation in initiatives through our rewards program
* We offer meaningful assistance programs like Chaplain services, an on-site / mobile clinic, and an emergency assistance fund
* We connect you to opportunities to make an impact through volunteering in our communities
* And other benefits such as health insurance, dental, vision, and short-term disability

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.

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