Property Preservation Specialist

1 month ago

Houston, United States Shellpoint Mortgage Servicing Full time
Who we are

Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

Primary Function

Under minimal supervision the Property Preservation Specialist I will be responsible for ordering and reviewing Property Inspection reports, analyzing the property's condition, and recognizing needed repairs, ordering appropriate bids to cure the damage, and monitoring the repairs through to completion. The Property Preservation Specialist I will orchestrate most of this work through established vendors, monitor the vendors' work through completion, follow-up on overdue deliverables, and evaluate the vendors' relative performance.

Direct Reports

  • N/A
Principal Duties

List of required duties below. Distinguish on-site duties with a *.
  • Reviews and reacts to inspection reports.
  • Reviews returned inspection reports for accuracy and completeness when there is deviation from expected norms or when there are other reasons to be suspicious of the report.
  • Updates files to ensure that Shellpoint and the investor have a clear understanding of the condition of the collateral.
  • Assists in the control of expenses related to preservation of the property condition.
  • Arranges for contractual services relating to property inspections, who may be involved in the inspection or evaluation of the property.
  • Assists in managing relationships with and performance of vendors.
  • Complies with company policies and procedures.
  • Contributes to the on-going improvement of the Default Support department through sharing ideas and improvements with the team.
  • Performs other duties as assigned by management.
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

Education and Experience Requirements
  • High school diploma or equivalent, required.
  • Bachelor's degree, preferred.
  • 1-2 years Single-Family Default Real Estate Servicing experience, direct Property Preservation experience preferred.
Knowledge, Skill, and Ability Requirements
  • Ability to analyze pictures and reports to obtain a clear understanding of the actual property condition.
  • Excellence in communication via telephone and written communication.
  • Demonstrated attention to detail and organizational skill.
  • Ability to work independently with minimal supervision.
  • Strong analytical, problem solving and mathematical skills to be used in directing decision-making.
  • Basic understanding of Mortgage lending and servicing.
  • Strong negotiation and follow-up skills, as well as the ability to meet strict deadlines.


While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
•15 Paid Time Off (PTO) days and 18 after 1st anniversary
•9 Paid Holidays
•Employee Engagement Activities

Company Benefits:
•Medical (including Health Savings Account & Flexible Savings Account)
•Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match - Employee Assistance Plan

•Performance-based Incentives
•Pet Insurance

•Advancement Opportunities

Newrez NOW:

•Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
•1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
•Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

•Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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CA Notice at Collection

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