Client Services Representative
4 weeks ago
Position Summary:
Responsible for the flow of information between multiple internal departments and the creation of business communications with clients. In addition to serving as a frontline contact for clients, work collaboratively with Operations and Sales Executives to ensure the highest level of client satisfaction and a successful client contract renewal and implementation period.
Responsibilities:
- Maintain up-to-date knowledge of assigned clients to understand their unique requirements;
- Research and resolve discrepancies/issues presented by the client in a timely manner;
- Escalate unresolved client issues to Supervisor and/or Sales Executive;
- Document account/client activity in collection software and CRM;
- Conduct regular telephone, email, and/or in-person contact with client and ensure service satisfaction level;
- Provide support to Sales Executives;
- Ensure reports are prepared and sent based on contract/client requirements;
- Complete Client Call list daily;
- Other duties as assigned by management.
- Excellent written and verbal communication skills;
- Advanced knowledge of Excel, WORD and Outlook;
- Minimum typing speed of 30 WPM;
- Familiar with general office equipment - printer, copier, facsimile, phone;
- Basic knowledge of collections industry preferred.
- High School Diploma or GED required;
- Work Experience: minimum 1 year previous experience in collections or general office required.
- Ability to work 40 hours per week in-office with the option to work a hybrid schedule once released by management.
- Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to attend meetings in other areas, etc.; lifting up to 10 lbs occasionally; ability to accurately and quickly record notes in computer system while speaking to client.
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