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Demand Planner

2 months ago

San Jose, United States Acer Full time

Acer America is seeking a CPFR Analyst (Demand Planner) that will work closely with the North American Retail sales team. This position is a customer-facing role who will be responsible for forecasting, planning and allocations for US retailers. Review and monitor sales trends, demand, and channel inventory to develop a collaborative forecast plan between Acer and the US retail accounts for on-time delivery of customer orders.

Essential Duties and Responsibilities:

  • Act as the primary contact for retail customer buyers and/or inventory planners where you will represent Acer to drive supply chain activities, help meet customer in-stock goals, inventory targets, overall sales goals and maintenance of customer fill rates.
  • Conduct weekly conference call with customers to review sell through performance, channel inventory and future demand/supply. Create healthy dialogue for a consensus forecast plan to include Acer’s supply commitment, inventory surplus or shortages.
  • Create and build forecasting models to help maintain the customer’s forecasts accuracy, predictable of inventory needs, and analyze product allocation to determine correct inventory flow of products.
  • Help build a more accurate baseline and promotional customer forecasts that will used for internal planning.
  • Work with Sales Operations to maintain and upload product data for set-up, retrieve Obtain and Process customer purchase orders for on-time delivery.
  • Support Account Manager to identify sales opportunities and/or possible decommit of forecast.
  • Proactively identify opportunities for forecasting and planning process improvement by presenting ideas and recommendations to management, and continuously looking for ways to improve the overall CPFR process.
  • Be able to maximize your analytics to build a case for influencing internal and external customer behavior in support of your forecast.
  • Meet individual and team quarterly KPIs as assigned.

Requirements:

  • BA/BS degree preferred but can be substituted with work experience.
  • Experience of supply chain management in CPFR area or relevant analyst, forecasting, and/or planning experience with at least 1 year of experience preferred.
  • Excellent customer communication skills: tailoring the message to the audience and the ability to develop professional business relationships.
  • Excellent data management, analytical and troubleshooting skills while being able to communicate to all levels are required.
  • Computer savvy with extensive knowledge of Microsoft Office, with emphasis on Excel (e.g., pivot tables, macro, v-look ups) and customer-specific data systems is an asset.
  • Excellent interpersonal skills with ability to work with cross functional teams within the company. Must be a team player.
  • Understanding of Retail and Consumer Electronics industry and overall supply chain operations preferred.
  • Experience working within Wal-Mart supply chain, demand planning and forecasting operations strongly preferred.
  • Must have positive, can-do attitude and ability to think outside the box and adaptable to change at any time.
  • Must demonstrate good problem-solving skills and be detail oriented and ability to multi-task while meeting deadlines on time.
  • Can work independently with limited directions and can plan, practice good judgement making business decisions for the benefit of both the customer and Acer.

Acer is an EEO employer that considers applicants for all positions without regard to race, color, creed, religion, gender, age, national origin, marital status, status with regard to public assistance, disability, veteran status or preferred orientation.