Customer Service Specialist

2 weeks ago

Phoenix, United States American Barcode & Rfid Inc Full time

**SUMMARY**

Our Customer Experience Support Specialist engages with external customers and our internal sales team to deliver Amazing Customer Experiences. They enjoy addressing customer needs and engineering happiness whenever possible, demonstrating daily that we believe in making you better. Enthusiastic, superior-service oriented, and committed to excellence, this Customer Experience Support Specialist values Accountability, Communication, Empowerment, Integrity, and having Fun (AB&R’s Core Values).

**Working At AB&R**

At AB&R, we are more than just a place to work. We strive to create a community of diverse, hardworking people who are passionate about what they do. Here, our team builds one another up and celebrates each other’s successes. We encourage peer recognition and reward team members for their hard work day in and day out. This includes monthly celebrations and gift card drawings, ongoing professional development for all, and a Star Program that lets you nominate a team member for living out our core values.

**OUR VALUES**:
Years ago, we took time to reflect on the building blocks of our culture. Our entire team chimed in with valuable insights, which we boiled down to our five core values**:Accountability**, **Communication**, **Empowerment**, **Integrity**, and **Fun**. These values are at the core of everything we do at AB&R. From the first day you join the team; you’ll quickly see how we put our values into action daily.

**THE STAR PROGRAM**

Put these values into action, then get rewarded for providing an Amazing Customer Experience Our core values are invaluable to our team. We feel so strongly about it that we put our money (and PTO) where our mouth is. So enter your peers for providing Amazing Customer Experiences, or get nominated yourself, and you can earn a star. Earn enough stars, and you’ll get extra PTO or a Visa card it’s up to you

**QUALIFICATIONS**

To perform this job successfully, this individual must perform each essential duty satisfactorily. Critical components for success include being able to multitask, be highly organized, detail oriented, based when faced with a challenge. Additionally, individuals must recognize & provide an exceptional customer experience.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

As a Customer Experience Support Specialist, your responsibilities will include the:

- Exceptionally embracing and implementing AB&R’s five core values in your daily workflow.
- Advocating on behalf of customers to understand, address, and resolve their product, delivery, and service contract issues quickly and successfully.
- Entering sales orders into AB&R’s business system within two (2) hours of receipt to address customer requests and assist with expediting sales orders as needed wholly and quickly.
- Verifying the accuracy of customer orders by confirming customer purchase orders with sales orders and making corrections if necessary.
- Follow up on open quotes by reaching out to customers to confirm receipt of products and services and to answer any questions. Enlist the help of Solutions Consultants in assisting customer inquiries if needed.
- Providing Tier 1 Support for service and software-related needs by gathering the necessary information to create, record, and escalate Technical Support Cases.
- Maintaining customer accounts by processing Return Merchandise Authorizations (RMA’s) for credit or replacement.
- Contributing to our team effort by accomplishing related tasks and responsibilities as assigned.
- Maintain a gossip-free workplace

**EDUCATION and/or EXPERIENCE**

**LANGUAGE SKILLS**

Ability to communicate effectively in various settings with internal and external customers

**MATHEMATICAL SKILLS**

Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals.

**REASONING ABILITY**

Ability to use critical thinking skills to evaluate, analyze and synthesizethe ability to be solutions based when presented with a challenge.

**PHYSICAL DEMANDS**

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

**WORK ENVIRONMENT**

The work environment characteristics described here represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

**COMPENSATION & BENEFITS**
- First Friday Group Celebrations
- Quarterly Company-wide Activities
- Core Value Rewards Program
- Competitive Salary
- Comprehensive Benefits
(Medical, Dental, Vision)
- 401K (After 90 days of employment)
- Paid Training and Personal Development
- 7 Paid Holidays
- PTO
- PST

**COMPANY ACHIEVEMENTS**
- Voted Top Company to Work for in AZ (9 Years in a Row)
- Voted 100 Best A

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