Tenant Services Coordinator

Overview TENANT SERVICES COORDINATOR (Seattle, WA) As a Tenant Services Coordinator at Unico, you'll play a key role in creating a positive experience for tenants, supporting a commercial property portfolio in Seattle and Bellevue. If you're passionate about delivering top-tier customer service and thrive in a fast-paced environment, this is your chance to start your career in commercial real estate About Unico Properties LLC Unico Properties LLC, a subsidiary of Unico Investment Group LLC, is a commercial real estate investor, developer, and full-service operator focused on office assets in emerging markets throughout the United States. Since 1953, Unico Properties has created places where people want to be, curating environments that foster the well-being of people and communities. Unico is committed to building and operating sustainable real estatebuildings that protect our planets resources and are healthy and productive places to live and work. About Our Benefits We offer competitive pay and generous benefits, including: Two benefit plans to choose from: a Qualified High Deductible Health Plan or a Buy-Up PPO Plan. 12 weeks of paid parental leave for birth or adoption. 401(k) plan with up to $9,000 in employer matching each year, 401(k) after-tax elections allowed up to 415(c) limit. Starting with 3 weeks of flexible paid time off (PTO), which increases with tenure. 11 paid holidays off each year. 12 hours of paid volunteer time and $200 charitable contribution matching each year. Up to $2,000 Education allowance yearly. Required licensing and training covered at 100%. Salary $25.00 - $27.00 / hour annually, for candidates in Washington state. About This Position As the Tenant Services Coordinator, you are the first point of contact for tenants, greeting visitors, and routing phone calls. Youll assist the Property Management team with tenant relations, including handling work order processing, billing inquiries, policy questions, and event planning. This role also provides essential administrative support to the Property Management team, helping with general office duties like filing, mail processing, and document preparation. Essential Functions include but are not limited to: Enter and track work orders and purchase orders from tenant requests and daily security and janitorial logs. Coordinate service partners such as janitorial and parking. Process invoices for accounts payable by coding, dating, obtaining appropriate signatures and sending to accounting. Compile tenant billbacks for utilities, services, labor, or materials and submit to accounting. Serves as contact for tenants regarding billing and policy questions. Arrange special events and/or special tickets for tenants. Coordinate tenant move-in and move-out. Maintain current tenant list, emergency contact list, elevator maintenance and entrapment log, vendor, contractor and tenant insurance certificates, tenant leases and general correspondence. Prepare tenant memos as needed. Maintain building keycard and access software, issue keycards. Perform general administrative office duties, including ordering office supplies, maintaining office equipment, setting up and maintaining filing systems, distributing mail and preparation of outgoing correspondence. Greets and directs visitors, screens and routes telephone calls. Schedule conference rooms and meeting setup for building tenants. About You Do you have the skills and meet the qualifications below? If so, we want to hear from you Skills Strong written communication skills to independently draft general correspondence. Proficiency in Microsoft Word and Excel, and the ability to learn new software. Highly organized with the ability to multitask, managing competing priorities. Excellent customer service skills with the ability to communicate clearly and effectively with tenants and the public. Ability to analyze and organize administrative details, such as scheduling and report preparation. Qualifications High School Diploma. 1-2 years experience in a customer service environment. 1-2 years administrative experience. ADA Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: work at a stationary work space for long periods of time, with mobility to move throughout the office; use a PC, constantly reaching with hands and fingers and keyboarding extensively; work in close contact with small and large groups as frequent communication with others is required, including use of the telephone; be able to read and write documents in hard and electronic copy, including those requiring great attention to detail; have the physical strength and agility to handle routine office tasks and machinery. Occasional travel may be required for certain employees depending on location. This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. Frequent interruptions are common, while under deadlines and time constraints. Unico Properties LLC is an equal opportunity employer. All candidates will receive consideration without regard to disability, protected veteran status, or any other status or characteristic protected by applicable local, state, or federal law. If an applicant requires accommodation during the recruitment process, please reach out to careers@unicoprop.com. EEO Employer/Disabled/Vets Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Note editors: remove non-essential boilerplate to keep the listing concise while preserving required EEO statements. #J-18808-Ljbffr