Observations Logistics Coordinator
2 weeks ago
Title:
Observations Logistics Coordinator
Department:
Observation Services
Reports to:
Observation Services Manager
Type of Position:
Full time (Hybrid Role, requiring 1-3 days per week in-office depending on project needs)
Hours per Week:
40
Pay: Exempt
Level:
Individual Contributor
Summary:
At Teachstone, we show up every day to improve children's educational experiences by unlocking the potential of great teaching. Through our observation services, Teachstone offers program and classroom assessments that help organizations determine the quality of their teacher's interactions with students and their capacity in using the CLASS instrument.
We are looking for a scheduling and people ops coordinator to make up a critical component of our Observation Services team. You are someone who possesses excellent customer service and people skills, a high attention to detail and enjoys working in a fast-paced team-oriented environment.
Primary responsibilities include but are not limited to:
Coordinate the scheduling and rescheduling of classroom observations by remote field staff through the use of email communication tools, survey software and Google office software
Assist project team with day-of site communications
Develop and support strong working relationships with remote field staff and clients
Manage multiple Salesforce case queues and related communications
Work closely with project team and clients to ensure scheduling communication is accurate
Maintain clear records of all scheduling changes
d
Coordinate and track background checks and contracts for each observer
Coordinate training, calendars & documentation for observers
Define and document standard operating procedures and efficiencies for scheduling of observations
Support the project team in tracking the details of all observations
Support various observation projects simultaneously
Train other schedulers and support staff on the use of scheduling tools
In-office administrative tasks as assigned; including scoresheet management and auditing
Other duties as assigned
Role Qualifications:
At least 1-3 years of relevant experience
Proficiency in Google office software (Gmail, Google Docs, and Sheets)
Fluency in English is required, knowledge of additional languages is a plus
Ability to multitask, prioritize and manage time effectively
Strong attention to detail
Exemplary organization, written, and interpersonal communication skills
Think at both a big-picture and detailed level
Comfortable working in person, in the cloud, remotely, and using video software for meetings.
Preferred Qualifications:
Bachelors' degree or an equivalent combination of education and experience
Working knowledge of Salesforce and Timesheet Mobile
Experience with Pandadoc, Asana, and Toggl
Teachstone is an Equal Opportunity Employer. We consider all applicants without regard to race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic data, political affiliation, or any other status protected by law. We are dedicated to fostering an inclusive and diverse culture.
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