Senior Software Application Support Specialist
2 weeks ago
My client is a leading company in their field is looking for a Senior Software Application Support Specialist to join their team.
Location: South Miami
Start: ASAP
Salary: Highly competitive salary + benefits
Technical abilities
- SQL Knowledge. Queries, inserts, updates.
- Windows Knowledge. Comfortable moving around in windows server and workstations, command line.
- Comfortable installing and upgrading software and using windows apps such as regedit.
- Windows Server Knowledge would be a great plus
- IIS Web Server
- Adding Users
- Mobile Device Knowledge o Comfortable moving around different mobile devices, Android and IOS.
Our Applications Details
- MSSQL Based
- Written in DotNet/Java
- Runs on MS Windows and IIS.
- Web, Command line and Windows Services, Web Services, Android Apps.
- Hospitality / Cruise focused.
Duties and Responsibilities
- Respond to email and telephone calls from customers for software application support.
- Train Customers both over the phone/WebEx and onsite. So some travel will be required.
- Develop rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques.
- Correct customer data using SQL statements
- Troubleshoot SQL programming using SQL Profiler and debug stored procedures to isolate software issues.
- Document, track, and monitor issues to ensure a timely resolution.
- Learn company's offered software solutions and industry operations.
- Test software releases for web and mobile devices.
- Write new or update existing user manuals and training documentation
- Perform implementation and testing of the company's software at customer sites.
Qualifications
- Highly motivated, self-starter, responsible, and accountable.
- Experience supporting software applications or help desk experience.
- Experience in implementing software solutions at customer sites.
- Have experience teaching, training or giving presentations.
- Demonstrated experience using and troubleshooting Microsoft SQL.
- Possess strong analytical and problem solving skills.
- Have organizational and time management skills
- Have superior customer service skills.
- Be able to multi-task and refocus based on changing priorities.
- Be able to take ownership of projects and show initiative.
- Excellent English oral and written communication skills required.
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