Customer Service Representative

2 weeks ago

High Point, United States Four Hands Full time

**Four Hands**

**Customer Service Representative (REMOTE)**

**Sales Operations - High Point, NC - Full Time**

Four Hands, a leader in lifestyle home furnishings, is looking to hire a Customer Service Representative in our Austin, TX, headquarters. This position will partner with our Sales Support Team to build and grow our customer relationships. A strong candidate will be a team-oriented self-starter that wants to help us achieve the next level. This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company.

If you have an eye for fashion and a passion for excellence and if you want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you. Four Hands is a highly progressive company with a great culture and awesome benefits, and we are looking to add to our record-breaking team A successful Customer Service Representative at Four Hands will know how to execute all the responsibilities of the position and:

* Want to delight customers with best in class service

* Demonstrate a pleasant and friendly style

* Be able to communicate clearly, both written and verbal

* Work accurately, with an eye for detail

* Focus on building long-term relationships with the customer

**IN THIS ROLE**

* Interact with customers by telephone or email in order to provide information about products, order status, order processing, or obtaining additional information for customer service issue resolution

* Interact with our internal CRM and ERP systems

* Coordinate customer needs by working with all departments within the company to achieve total customer satisfaction

* Maintain and nurture strategic relationships with all Four Hands departments including Sales Operations, Logistics, Marketing and Supply chain

* Improve customer service quality by studying, evaluating, redesigning and reimagining processes

* This role will require traveling to Headquarters (Austin, TX) at least 4 times a year.

* Uphold our Core Values and be a valuable member of the Four Hands Team

* Other duties as assigned by Management

**THE IDEAL PERSON**

* This role requires individuals who are fully vaccinated against COVID-19 as a condition of employment. Vaccination verification will be required by date of hire.

* 2+ years of customer service experience

* Bachelor's Degree preferred

* CRM experience preferred

* Proficient in Microsoft Office with an emphasis on Outlook and Excel

* Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment

* Exhibit a friendly and helpful manner and be able to work well with others in a team environment

* Excellent organizational skills

* Ability to make decisions and work independently

* Active and engaged listener, with the ability to clearly and concisely communicate with various audiences

Apply: Customer Service Representative (REMOTE) * Required fields First name* Last name* Email address* Location Phone number* Resume* or

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or

Paste your resume here or

Cover Letter LinkedIn **profile URL:** Desired salary* In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye* References: Please enter names and contact information: The following questions are entirely optional. Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305

OMB Control Number 1250-0005

Expires 5/31/2023 We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. *Disabilities include, but are not limited to:*

* Autism

* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

* Blind or low vision

* Cancer

* Cardiovascular or heart disease

* Celiac disease

* Cerebral palsy

* Deaf or hard of hearing

* Depression or anxiety

* Diabetes

* Epilepsy

* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)

* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE A HISTORY/RECORD OF HAVING A DISABILITY

NO, I DON'T HAVE A DISABILITY, OR A HISTORY/RECORD OF HAVING A DISABILITY

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