Service Desk Support Analyst

3 weeks ago


Phoenix, United States HotFoot Recruiters Full time

HotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented Temporary Service Desk Support Analysts. Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.

Title: Service Desk Support Analyst

Pay Range: $21.00/hour.

Work Hours: 5AM-2PM (1-hour scheduled lunch)

Location: Onsite, Downtown Phoenix

Type: Full-Time, Temporary Contract

Contract Terms: 3-4 Months (till mid-July)

Responsibilities:

  • Provide phone support and handle email tickets for various technical issues, including resetting passwords, creating accounts in the system, and granting correct permissions.
  • Utilize strong technical skills to troubleshoot and resolve customer inquiries efficiently and effectively.
  • Maintain accurate records of customer interactions and technical issues using the company's ticketing system.
  • Collaborate with internal teams to escalate complex technical problems and ensure timely resolution.
  • Ensure smooth communication and problem resolution to clients.
  • Provide excellent customer service by addressing inquiries promptly and professionally.
  • Stay updated on company products and services to provide accurate information to customers.

Qualifications:

  • 1+ years experience with phone support and data entry.
  • Call center experience is preferred.
  • Tech/computer savvy.
  • Must be comfortable on the phone.
  • Strong customer service experience.
  • Ability to work independently and as part of a team.
  • Excellent communication skills.


  • Phoenix, United States HotFoot Recruiters Full time

    HotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented Temporary Service Desk Support Analysts. Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and problem-solve for their clients.  Title: Service Desk Support Analyst  Pay...

  • Service Desk Analyst

    2 weeks ago


    Phoenix, Arizona, United States Universal Technical Institute Full time

    Overview: Are you ready to be part of the extraordinary future of technical education? Do you thrive in a dynamic, innovative environment where your leadership can make a tangible impact? If so, we want YOU to lead our team as the Service Desk Analyst!   Position Overview: As a Service Desk Analyst, you'll provide customer centric, first contact support...

  • Help Desk Analyst I

    5 days ago


    Phoenix, United States Phoenix Children’s Full time

    Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Childrens staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks,...

  • Service Desk Analyst

    4 weeks ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Service Desk Analyst

    4 weeks ago


    Phoenix, United States LanceSoft, Inc. Full time

    Position Description :This position will provide level one support by responding to incoming calls from Resolution Center phone queues, self-service ticket submissions, and various other methods for receiving requests for support (email and chat included) regarding clients, personal computers, personal computer peripherals, printers, telephone services,...

  • Help Desk Analyst I

    3 days ago


    Phoenix, United States Phoenix Children's Hospital Full time

    Position Details Department: CORP | IT Customer Service Category: Information Technology Location: Phoenix Employee Type: Regular Posting #: 835698 Posted On: 5/8/2024 Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix...

  • Help Desk Analyst I

    12 hours ago


    Phoenix, United States Phoenix Children's Hospital Full time

    Position Details Department: CORP | IT Customer Service Category: Information Technology Location: Phoenix Employee Type: Regular Posting #: 835698 Posted On: 5/8/2024 Position Summary The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix...


  • Phoenix, Arizona, United States Atechstar Full time

    Job Description Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst.This position under general supervision Enters problem information into an automated issue tracking system; Researches pended encounters Corrects pended encounters either...


  • Phoenix, United States NaturalData, Inc. Full time

    : The analyst will also function as a trainer for newly on-boarded team members and will help in managing the content of the department’s knowledge base. PRINCIPAL RESPONSIBILITIES: - Respond to incoming interactions initiated through standard support channels - Identify and triage reported incidents and fulfill service requests - Use the IT Service...

  • Help Desk Analyst I

    5 days ago


    Phoenix, United States Phoenix Children's Hospital Full time

    **Position Duties**: - Technical Responsibilities - Diagnoses and resolves technical hardware and software issue using troubleshooting skills. - Provides complete and accurate information for all tickets entered into the Service Desk software to include proper prioritization and categorization. - Researches issues using available information resources. -...

  • IT Support Analyst

    1 week ago


    Phoenix, United States Virtual Full time

    Vaco is looking for a customer focused analyst who loves to solve complex problems and help customers through challenging issues. In this role, you will work with vendors globally to recommend system controls and protocols and will Creates and maintains documentation for end users and/or vendors. You will be a problem solver and connect people to find the...

  • Help Desk Support

    1 week ago


    Phoenix, United States Mesa Air Full time

    Job DescriptionSummaryBuild, set up, and install computer hardware according to Mesa Air policies, procedures, and standardsAnswer requests from system users; provide information and 1st level troubleshooting; escalate problems as appropriate, and maintain accurate help desk recordsTrain personnel in the proper and secure use of Mesa Air information...

  • Help Desk Support

    13 hours ago


    Phoenix, United States Mesa Air Full time

    Job DescriptionSummaryBuild, set up, and install computer hardware according to Mesa Air policies, procedures, and standardsAnswer requests from system users; provide information and 1st level troubleshooting; escalate problems as appropriate, and maintain accurate help desk recordsTrain personnel in the proper and secure use of Mesa Air information...


  • PHOENIX, United States Atechstar Full time

    Job Description Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst.This position under general supervision Enters problem information into an automated issue tracking system; Researches pended encounters Corrects pended encounters...


  • Phoenix, United States ClifyX Full time

    pplication Support Analyst (ACBS) Posted 11 Days Ago Job Description: Location - Phoenix, AZ Rate - $72/hr Need a FIS Product SME (Ignore Role attributes added in the SR) About the job Specialties: Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International...


  • Phoenix, United States ClifyX Full time

    pplication Support Analyst (ACBS) Posted 11 Days Ago Job Description: Location - Phoenix, AZ Rate - $72/hr Need a FIS Product SME (Ignore Role attributes added in the SR) About the job Specialties: Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International...

  • Tech Support Analyst

    3 hours ago


    Phoenix, United States Follett Learning Full time

    Position Overview: The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies....


  • Phoenix, United States Reliant Capital Full time

    Job DescriptionJob DescriptionAbout Reliant CapitalReliant Capital is a leading private lending platform, serving real estate developers nationwide in the acquisition, renovation, and construction of residential real estate. Founded by a leadership team with a deep understanding and personal experience in virtually every facet of real estate development,...


  • Phoenix, United States Southwest Human Development Full time

    A positive future for every childSouthwest Human Development is Arizona's largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child's development. At Southwest Human Development, our services improve lives and help families by supporting young children and their caregivers during this important...


  • Phoenix, United States Southwest Human Development Inc Full time

    Job DescriptionJob DescriptionA positive future for every childSouthwest Human Development is Arizona’s largest nonprofit dedicated to early childhood development. The first five years of life are the most critical in a child’s development. At Southwest Human Development, our services improve lives and help families by supporting young children and their...