IT Support Analyst

4 weeks ago

Phoenix, United States Virtual Full time
Vaco is looking for a customer focused analyst who loves to solve complex problems and help customers through challenging issues. In this role, you will work with vendors globally to recommend system controls and protocols and will Creates and maintains documentation for end users and/or vendors. You will be a problem solver and connect people to find the right solutions. You will be team focused, highly accountable and bring a lot of fun every day as this team is a tight knit group that loves to laugh.

Position Responsibilities:
  • Provides direct support to hotels using a Property Management System with a newer Two Way Interface on issues escalated beyond a first level help desk.
  • Uses Problem Solving skills to determine root cause and solutions to assist hotels.
  • Supports Third Party Vendors who provide Property Management Software to hotels
  • Conducts and documents conference calls with hotels as well as Third Party Vendors Participates in on call rotation
  • Enhances systems, processes, and policies by evaluating current design and recommending modifications.
  • Identifies problems and revises procedures.
  • Identifies and documents project requirements.
  • Analyzes complex system and business processes and recommends innovative solutions.
  • Prepares technical reports to summarize results and/or trends.
  • Supports end users by writing and maintaining documentation, providing consultative support and training as needed.
  • Creates and maintains documentation, materials and tools for vendors.
  • Assists in user training and support.
  • May act as project manager for small projects as assigned.
Experience required:
  • 3+ years experience in hotel operations or management, including experience using a Property Management System.
  • Experience in a support role using Problem solving skills for business/functional analysis.
  • Experience using Oracle Opera or Opera Cloud preferred.
  • Intermediate proficiency in Microsoft Office Suite.
  • Basic project management skills including the ability to direct control and manage projects through completion preferred.
  • Proven analytical, time management and written and verbal communication skills.
  • Exhibits personal characteristics and professional standards that serve as a role model for others.
  • Familiar with relevant policies, procedures and technical parameters specific to the job.
  • Has basic functional and technical know-how to succeed in job.
  • Learns new functional and technical skills readily.
  • Conveys and obtains information both internal and external to the department. Uses written verbal or electronic skills effectively.
  • Plans and scopes length and difficulty of task.
  • Identifies critical problems and directs effort accordingly.
  • Resolves defined problems and separates and combines tasks for efficient workflow.
  • Analyses situations to render profitable, efficacious recommendations.

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