Customer Response Engineer

4 weeks ago


San Jose, United States Insight Global Full time

Customer Response Engineering group is responsible for providing engineering-level assistance to customers using endpoint products. The Senior Software Engineer position will be responsible for investigating customer-reported product issues, debugging product code and developing product fixes, and contributing to the development of minor product releases with defect fixes, usability and supportability

improvements, and deal-supporting product enhancements

- Software Development:

o Expert-level knowledge with Java, C, or C++

- Software Design:

o Object-oriented programming, algorithms, and data structures

o Multi-threaded programming, synchronization events/semaphores, concurrency

control, asynchronous programming

- Software Systems:

o Operating systems internals, networking and file systems

o Cross-platform coding for Windows, Linux, and MacOS including both Intel and ARM

architectures is a plus

o Debugging complicated problems with pointers, deadlocks and resource leaks

o Low-level systems experience like Windows kernel development is a plus

- Software Quality:

o Test driven development, code-coverage driven unit & system testing, leveraging

static & dynamic analysis tools, performance instrumentation, stability & security

testing using automated infrastructure.



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