Director of Operations Mobile Health

6 days ago

Chicago, United States Northeast Healthcare Recruitment Full time

Join a Physician Led AdvancedPractice clinician driven geriatric care teamfocused on the care of the frail, poly-chronic, elderly Medicare Advantagepatients. This population is typically underserved and very challengedwith access to care. To address these problems, we have elected tobring the care to the patient, instead of trying to bring the patient to thecare. Care is provided throughout the entire continuum of care - from chroniccare and urgent care in the home, to hospital, to skilled nursing facility, toassisted living, to palliative care, to end of life care. The physician/advanced practicing clinician led geriatric care teams' partner withthe patient's primary care physician to provide concierge level geriatricmedical care and social support in the home as well as delivering andcoordinating across the entire care continuum.

GENERAL SUMMARY

TheDirector of Mobile Urgent Care Operations plays a critical role in the healthand wellbeing of our patients, as well as our overall goal to reduceunnecessary medical utilization.

TheDirector of Mobile Urgent Care Operations is specifically responsible foroperationalizing our mobile urgent care program by driving appropriate usageand adoption of new program, our jointly owned mobile paramedic service, torespond to urgent medical patient needs. This leader will work directly withthe executive team as well as internal senior leadership includingour Regional Market Presidents and Regional Chief Medical Officers to ensuresatisfactory execution of our standard operating model.

Thesuccessful candidate will help decrease the cost of care by deliveringbetter, more complete care in the home, and avoiding unnecessary ED/Admitsthrough increased dispatching of our mobile urgent care team for acute issues.

Responsibilities:

SKILLS &COMPETENCIES

  • Excellent operator who can develop standard, technology-enabled processes to operationalize clinical protocols as defined by clinical leadership
  • Strategic thinker who can identify and solve root cause defects blocking efficient protocols for acute issues
  • Process-minded to ensure adoption of best-practices
  • Able to develop and implement strategies to increase "Call Us First" campaign with patients
  • Drives standardization across the enterprise to ensure consistent outcome delivery and patient experience
  • Looks for opportunities to transform operations with the goal of improving efficiency and effectiveness
  • Promotes data-driven decision making by pushing the boundary on reporting capabilities
  • Creates and maintains needed reports for ongoing and continuous performance measurement and improvement
  • Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments
  • Collaborates across organization to plan for, budget, and implement expansions and optimizations
  • Coordinates internal resources and third parties/vendors for the flawless execution of projects
  • Supports new market launches
  • Highly collaborative and effective working in a matrixed environment
  • Excellent communication and organizational skills
  • Other tasks needed to accomplish team's objectives/goals.

Qualifications:

QUALIFICATIONS

Educational/Experience Requirements :

  • BA or BS Degree Required. (Master's degree preferred.)
  • 10+ years of Management experience
  • 10+ years of operational experience. (Healthcare Required)
  • 5+ years of emergency dispatch and/or paramedic experience (Preferred)
  • Mastery of Excel and PPT are a "must have" for this position.

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