Mobile Associate

6 days ago

Chicago, United States T-Mobile Full time

Job description v

b Overview Mobile Associates

MA) work as a member of a Retail

eam of Ex
- ts to
- ng the T-Mobile
- nd to life. They
- brand ambassado
- who build ene
- and excitement

round
- products an
- ervices.
- y are passion
- about the co

nected world and
- ive in a fast
- ced environment,
- ere technology inn

ions, customer need
- and the Retail experience ar

continuously evolvin
- They immerse themselves in significant connections with our

stomers, and their abili

to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training. Hiring Requirements Job Details Job Responsibilities:

- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge loT devices.
- Approaching service and sales needs with composure, integrity and compassion.
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

- How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information
- knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
- Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
- Support team initiatives and create an inclusive environment Education: - High School Diploma/GED(required) Work Experience: - 6 months of customer service and/or sales experience, Retail environment preferred. (required) Knowledge, Skills and Abilities:

- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment. (required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (required)
- Effective at balancing customer needs and performance goals. (required) Licenses and Certifications: - Additional Job Description Additional Job Description
- At least 18 years of age - Legally authorized to work in the United States Job Type: Part-time Pay: From $18.00 per hour Expected hours: 20 - 26 per week Benefits:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance Shift:

- 4 hour shift
- Day shift
- Morning shift Weekly day range:

- Every weekend
- Monday to Frida Job Type: Part-time Pay: $18.50 - $25.00 per hour Expected hours: 20 - 30 per week Benefits:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance Shift:

- 4 hour shift
- Day shift
- Evening shift
- Morning shift Weekly day range:

- Every weekend
- Monday to Friday
- Weekends as needed Ability to Commute:

- Chicago, IL 60608 (required) Ability to Relocate:

- Chicago, IL 60608: Relocate before starting work (required) Work Location: In person

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