Director of Client Operations

3 weeks ago

Chicago, United States PREMISE HEALTH Full time

**Healthcare Without Rival**

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions.

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a **Director of Client Operations **to join our team in the Central Region. Preferred Location: Chicago, Illinois.

**About the role**:
**Essential Functions**:

- Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
- Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
- Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
- Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
- Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
- Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
- Operational lead on implementations post-go-live.
- Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
- Demonstrates the ability to effectively manage complex multiple lines of service and clients.
- Provides effective leadership, coaching, and mentoring at the site level.
- Builds talent to proactively manage additional LOS.
- Participates in sales process.
- Escalation point for clients.
- Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
- May be asked to complete ad hoc projects.
- Manages site level supervisors.
- Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
- Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
- May be asked to complete ad hoc projects.
- Oversees the management of up to 15 health centers with multiple lines of service.
- Manages the relationship of up to 10 clients.
- Manages a portfolio of $2M - $10M in Gross Annual Revenue
- Manages (direct and indirect) up to 10 - 50 FTEs.

**Job Requirements**:

- Bachelor’s degree in a related field preferred or equivalent experience.
- 7+ years’ experience in a business environment or related industry, managing others
- Experience working as a licensed healthcare professional preferred
- Experience managing virtual teams
- Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
- Experience in an Operations function desired
- Prior budget and P&L responsibility desired
- Demonstrated experience with medical information management systems

**Preferred Experience**:

- Demonstrated process or efficiency management.
- Strong Excel, PowerPoint, Word and Outlook skills required
- Strong written, verbal and presentation skills required
- Excellent demonstrated follow up skills & attention to detail
- Ability to work both independently and as a team member
- Strong relationship building skills
- Ability to interact at all levels of the organization (both internal and external)
- Demonstrated strong leadership skills
- Demonstrated adaptability and ability to manage change
- Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves.

  • Director, Client Operations

    3 weeks ago

    Chicago, United States Publicis Media Full time

    Job DescriptionJob DescriptionCompany DescriptionInfinite Roar is a full-service, brand-building, modern media powerhouse, seamlessly combining the agility and personalized attention of a boutique agency with the unrivaled resources and expertise of a global leader.Fiercely devoted to partnering with ambitious brands driven by an insatiable hunger for...

  • Associate Director, Client Operations

    3 weeks ago

    Chicago, United States Spark Foundry Full time

    **Company Description** About Spark Foundry: Spark Foundry is a global media agency that exists to bring HEAT - Higher Engagement, Affinity, and Transactions - to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention, to care more about our clients’ brands, and to buy more products and...

  • Director, Client Support and Operations

    4 weeks ago

    Chicago, United States Upfront Healthcare Full time

    Director, Client Support and Operations Department: Services Employment Type: Full Time Location: Chicago, Illinois Description Upfront is hiring a highly motivated Director of Client Support and Operations eager to serve our rapidly expanding client base and take our operation to the next level. Keys to success? Strong customer service orientation and...

  • Director, Client Support and Operations

    2 months ago

    Chicago, United States Upfront Healthcare Full time

    Director, Client Support and Operations Department: Services Employment Type: Full Time Location: Chicago, Illinois Description Upfront is hiring a highly motivated Director of Client Support and Operations eager to serve our rapidly expanding client base and take our operation to the next level. Keys to success? Strong customer service...

  • Client Director

    2 weeks ago

    Chicago, United States Presidio Network Solutions, LLC Full time

    **S**EIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!** Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the...

  • Client Director

    4 weeks ago

    Chicago, United States Matthews International Full time

    The Client Director leads deep, consultative relationships with senior-level client and agency contacts. This role acts as a trusted advisor to clients and the broader project and account teams. The Client Director applies a deep understanding of the Director, Client, Project Management, Manufacturing, Business Services, Relationship

  • Associate Director, Client Operations

    7 days ago

    Chicago, United States Zenith Full time

    Job DescriptionJob DescriptionCompany DescriptionZenith is a full-service media agency with capabilities and expertise across all channels and disciplines. Zenith is part of Publicis Media, the #1 media buying network in the Americas and #2 globally.  As “The ROI Agency,” Zenith’s expertise lies in driving real, tangible business outcomes, not just...

  • Client Relations Director

    1 week ago

    Chicago, United States VIXXO Full time

    **Job Title: Client Relations Director: Hybrid Model - (In Office Tuesday, Wednesday, Thursday)** **Position Summary**: The Client Relations Director will work closely with our key clients nationwide in the Convenience, Grocery, Restaurants, and Retail industries. The Director of Client Relations develops and manages key client relationships and identifies...

  • Client Director

    1 week ago

    Chicago, Illinois, United States NielsenIQ Full time

    Company Description REFID989662**At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Director to our Retail Analytics team.The Retail Analytics team works face-to-face with the largest retail players, using NIQ solutions to help answer questions such as,...

  • Director, Client Services

    3 weeks ago

    Chicago, United States The University of Chicago Full time

    Department Booth Information Technology About the Department The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous,...

  • Client Director

    1 week ago

    Chicago, Illinois, United States NielsenIQ Full time

    Company DescriptionREFID989662 At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Director to our Retail Analytics team. The Retail Analytics team works face-to-face with the largest retail players, using NIQ solutions to help answer questions such as,...

  • Client Director

    4 days ago

    Chicago, United States Matthews International Corporation Full time

    **Client Director**: - Brand: Equator- Company: Equator Design, Inc.- Line of Business: SGK EQ- Location: Chicago, IL, US, 60606- Req ID: 12610**Equator is a global packaging design agency, delivering strategy to shelf without compromise. We create powerful brands that get noticed and chosen. Equator is part of SGK.** ***: The Client Director leads deep,...

  • Director, Client Services

    3 weeks ago

    Chicago, United States Center for Research in Security Prices Full time

    **GENERAL SUMMARY**: The Client Services Director’s primary responsibility is to facilitate effective bi-directional communication and the transfer of information and knowledge between CRSP and external parties and within CRSP for the purpose of improving and maintaining high subscriber satisfaction and retention and for providing input on new products....

  • Director, Client Accounting

    1 month ago

    Chicago, United States McDermott Will & Emery Full time

    McDermott Will & Emery is a leading global law firm helping to propel the success of today’s most respected, dynamic, and important organizations. More than 1,200 lawyers strong, we bring our personal passion and legal prowess to bear in every matter for our clients and the people they serve. Pride and determination abound here because every member of our...

  • Director, Client Accounting

    4 weeks ago

    Chicago, United States McDermott Will & Emery Full time

    McDermott Will & Emery is a leading global law firm helping to propel the success of today’s most respected, dynamic, and important organizations. More than 1,200 lawyers strong, we bring our personal passion and legal prowess to bear in every matter for our clients and the people they serve. Pride and determination abound here because every member of our...

  • Client Director

    1 month ago

    Chicago, United States AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We...

  • Client Director

    4 weeks ago

    Chicago, United States AHEAD Full time

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We...

  • Director of Operations

    2 months ago

    Chicago, United States Home of the Sparrow Full time

    Based at: 1991 Duncan Place Woodstock, IL Status: Full-time / Exempt General Description: The Director of Operations is responsible for the overall efficiency of agency operations with a focus on enhancing cross functional processes and procedures, systems, information flow and management. This role involves working closely with other key leaders to ensure...

  • Director of Operations

    3 weeks ago

    Chicago, United States Home of the Sparrow Full time

    Based at: 1991 Duncan Place Woodstock, IL Status: Full-time / Exempt General Description: The Director of Operations is responsible for the overall efficiency of agency operations with a focus on enhancing cross functional processes and procedures, systems, information flow and management. This role involves working closely with other key leaders to ensure...

  • Client Success Director

    3 weeks ago

    Chicago, United States Carefeed Full time

    **Position**:Client Success Director **, on-site **(Hybrid/Remote options will be considered) **Location: Chicago** **Position Summary** The Client Success Director (CSD) is responsible for onboarding and overseeing the overall success of implementing Carefeed’s solutions to new clients. As the client evolves from a “new” client to an “active”...