Customer Support Associate
4 months ago
The Role: As a Customer Support Associate, you will help deliver the vision of Cometeer, emphasizing feedback from customers as well as enhancing customer satisfaction and brand loyalty. Our mission is to make the best coffee on earth and deliver the perfect coffee drinking experience. Customer experience is the foundation of our brand. We strive to create satisfaction in every customer interaction through an omnichannel experience. As a Customer Support Associate, you will utilize your expert product and service knowledge to maximize the experience for current and potential customers. You will use a deep understanding of who our customer is and what they need to serve as the first line of defense and resource for customer inquiries, continuously seeking out ways to better understand our consumer feedback, while delivering an exceptional customer experience. In this role, you will use a deep understanding of who our customer is and what they need in order to solve their issue and support them in the simplest, most hassle-free way possible. You will be responsible for ensuring that our brand messaging and positioning is consistent across all customer channels, as well as targeted to each core segment. You’ll help manage the support process and for all communications with customers, including assisting with time-sensitive order assistance and shipping issues, product guidance, and any other challenges they may face. You’ll provide a best-in-class experience for each customer and use every opportunity to go above and beyond their expectations. This is a Remote position. What you will do: Respond to customer emails, chats, and SMS via our CRM platform in a timely manner that meets our service standards and SLAs. Assist customers with orders, shipping issues, product recommendations, and additional one-off inquiries. Recognize trends in customer feedback and record data for all segments of the team. Become a brand expert and advise both prospective and existing Cometeer customers on current offerings and products. Demonstrate confidence in product knowledge including commodity features and benefits to maximize sales. Communicate with our warehouses and shipping partners to resolve outstanding issues. Analyze customer feedback and coordinate with management to continuously improve the customer experience. Assist in developing new ways to collect, analyze, and organize customer data to provide insights and feedback to team members. Assist with special tasks and projects as necessary to the CX team. What we are looking for: Minimum 2 years experience in a customer-facing support role; preferably with an e-commerce or retail company. Demonstration of strong communication skills, both verbal and written, with excellent listening skills; allowing for clear and effective communication with customers. Must possess basic computer skills to operate our CRM platform; experience with Shopify and Kustomer, Gorgias or Zendesk a plus. Strong customer service and sales techniques. Ability to manage multiple channels of communication simultaneously. Willingness to learn, go above and beyond to help the team, and open to a flexible schedule. Excited to work in a fast-paced and energetic environment. Time management skills; ability to prioritize and multitask while producing quality work. Attention to detail and organization skills; ability to adapt to new processes and procedures as business needs grow and change. Passion and appreciation for coffee is a plus #J-18808-Ljbffr
-
Associate Customer Support Engineer
16 hours ago
Boston, United States PerkinElmer Full timeResponsibilities Location Boston, MassachusettsUS Job ID REQ-054066 Job Responsibilities:Enhance the Customer ExperienceInstall, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class serviceProvide scheduled and unscheduled corrective maintenance for customers including warranty services within a...
-
Customer Operations Associate
1 week ago
Boston, United States PerkinElmer Full timeLocation Boston, Massachusetts. US Job ID REQ-054096 Responsibilities. General Customer Support: As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving reso Operations Associate, Operations, Associate, Customer, Processing, Program Leader, Manufacturing, Technology
-
Customer Care Associate
6 months ago
Boston, United States Plymouth Rock Assurance Full timeOverview: As a Customer Care Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No...
-
Senior Customer Success Associate
6 days ago
Boston, United States PowerHouse Full timeAbout Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...
-
Senior Customer Success Associate
2 days ago
Boston, United States Skyview Ventures, LLC Full timeAbout Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...
-
Customer Support Specialist
2 weeks ago
Boston, United States Workable Full timeFor over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...
-
Customer Support Specialist
2 weeks ago
Boston, United States Workable Full timeFor over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...
-
Customer Support Specialist
5 days ago
Boston, United States Workable Full timeFor over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...
-
Customer Support Specialist
6 days ago
Boston, United States Workable Full timeFor over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly...
-
Customer Support Specialist
3 weeks ago
Boston, United States Paperless Parts Full timePaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical...
-
Customer Support Specialist
3 weeks ago
Boston, United States Paperless Parts Full timePaperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical...
-
Customer Operations Associate
2 weeks ago
Boston, United States PerkinElmer Full timeResponsibilities Location Boston, MassachusettsUS Job ID REQ-054038 ResponsibilitiesGeneral Customer Support:As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.Service Scheduling and Processing:Monitor & respond to customer...
-
Retail Customer Service Associate
3 weeks ago
Boston, United States FedEx Full timeFedEx - JobID: PDX_FEC_E59E3A47-3FC8-4BC0-9338-51CF0F564BB4_240192 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Retail Customer Service Associate
2 months ago
Boston, United States FedEx Full timeFedEx - JobID: PDX_FEC_DACA049C-FDEC-4898-B893-1E410C364FA3_240177 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Retail Customer Service Associate
2 weeks ago
Boston, United States FedEx Full timeFedEx - JobID: PDX_FEC_B633BC46-204E-469A-AE70-27BD3CD7ED4F_239575 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Customer Success Associate
4 weeks ago
Boston, United States HqO Full timeAbout HqO HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools...
-
Customer Success Associate
3 months ago
Boston, United States HqO Full timeAbout HqO HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO's REX (Real Estate Experience) Platform assesses the health and performance of a person's experience within a physical space while providing the necessary tools...
-
Sr. Customer Support Engineer
2 weeks ago
Boston, United States PerkinElmer Full timeResponsibilities Location Boston, MassachusettsUS Job ID REQ-054075 Job Responsibilities:Serve as primary support for the Site Leader for the overall operation of the site.This role will require a high level of self-management and completion of objectives.Install, maintain, validate, and repair Agilent HPLC (1200 series, 1290 series), Waters UPLC (Acquity, H...
-
Customer Support Representative
3 months ago
Boston, United States Greater Lawrence Family Health Center Full timeEstablished in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal...
-
Customer Success Associate
6 days ago
Boston, United States Robin Powered Inc Full timeAbout Robin: Robin is the leading hybrid workplace experience platform . Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences, from industry-leading desk booking and room booking to streamlined visitor management. Today, we are laser-focused on helping companies reimagine office spaces...
