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Customer Service Phone Representative
2 months ago
We strive for every employee to find success and fulfillment in their position at Balance of Nature. In order to achieve this goal, we require two blocks of training that are approximately a week each to be completed. This training experience provides the tools necessary to become successful each and every day. While at the same time, making a lasting impact in the lives of our customers. The schedule for training is Monday - Friday 8:00 AM - 5:00 PM.
**Attributes of Customer Service Representative**:
* Self-managing and capable of completing assignments successfully with minimal direct supervision.
* Well organized, dependable and detail-oriented
* Ability to meet deadlines in a fast-paced environment
* Excellent verbal and written communication skills
* Team Player mentality
* Phone etiquette
* Typing Speed of 40+ wpm
**Available Positions for this posting include**:
**Customer Service Representative:** Take incoming calls and be the first contact of our customers to help answer questions coming in, if the question goes beyond your knowledge you then re-route the customer to the correct department for further help. Team environment where goals are set to accomplish together with the best customer service for our customers.
**Health Coach Scheduling Representative:** You will be a part of a team that manages the schedules between customers and their Preferred Customer Educator through quality service and positive awareness of Balance of Nature's products.
**Declines Representative:** Part of a team that maintains and updates customer information. Goals are set to accomplish the best accuracy.
**Customer Care Representative:** You would handle all inbound calls from customers who wish to cancel or place their accounts on hold. This includes a high-energy call center, conflict resolution, patience and empathy, a supportive team by your side, and continued education to be successful and bring the best care for our customers. Through education and understanding of the value of health and the Balance of Nature philosophy, Quality Care Agents help our customers reset their goals and continue on the path they began when deciding to begin taking Balance of Nature products. There is an aggressive bonus structure to help achieve goals and care for our customers which parallels the importance of this position to the company.
**Preferred Customer Outreach Representative:** You will make outbound calls to Preferred Customers to check in on them and to make sure their orders were received and they understand they get Health Coaching with their product, among other things.
**Job Type**: Full-time preferred, Part-time available
**Schedule**: Monday to Friday 8:00 AM - 5:00 PM (possible weekends)
**Pay**: All Customer Service Phone Representatives begin at $15.00 p/h (Full-time) and $13.00 p/h (Part-time). Additional commissions are possible giving the potential of $15.00-$18.00 p/h or more depending upon longevity.
Balance of Nature with Premier Health is committed to maintaining a working environment of gratifying employment and mutual respect for all of our employees, regardless of race, color, national ancestry, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age, or military status.
Balance of Nature with Premier Health is an Equal Employment Opportunity employer and is dedicated to working with and providing reasonable accommodations to individuals with disabilities and disabled veterans in our application process. If you need additional assistance or an accommodation due to a disability as an applicant, please contact us via email at
hiring@balanceofnature.com
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