Customer Experience Coordinator

1 week ago


Oakland, United States Dutch Pet, Inc. Full time

**Customer Experience Coordinator**

Oakland, CA / Operations / Full Time **Who We Are** Were a fast-growing tech company that is revolutionizing veterinary care. Were on a mission to increase access and care to pets across the country, delivering relief to both pets and their pet parents. We are excited about tackling the hard problems in an effort to help every dog and cat live their happiest possible life.

**Who You Are** You are a customer experience coordinator who enjoys being front and center with our customers and our veterinarians, helping troubleshoot issues while adeptly navigating our systems, all while providing an 11-star experience. You love animals, you care about their well-being and you not only have an affinity for helping pets, but people as well You have a background serving customers or clients and have demonstrated patience and empathy. You are not shy about pointing out problems and enjoy finding creative solutions in a fast-paced environment. You are proactive, adaptive, and take pride in your work.

**Responsibilities:** Field and respond to member inquiries via email (70%), Social (15%) and Live Chat (15%) Help onboard new veterinarians, ensuring they are properly set up with our systems and comfortable treating our members on our products, services and pricingAct as the point of contact for all veterinary questions, responding in a timely and professional manner Liaise directly with our warehouse team, driving timely order fulfillmentBe the eyes and ears of our customers and veterinarians, alerting management about issues and amplifying pain points to the drive process improvements across veterinary training, customer service and our platforms Find creative, fun, and professional ways to surprise our customers

**What Youll Bring to the Team:** Ability to work M-F Some experience in a customer service or client service roleAbility to think quickly and work autonomously Strong organizational skills and careful attention to detail

**Qualifications:** B.A. or college degree 1-2 years experience in a customer or client-facing role

**Bonus Points:** Have worked with Shopify, Gorgias and proprietary EMRs You have a pet

**Benefits:** Remote through 2021 (Hybrid in San Francisco, East Bay area in 2022) Competitive compensation Flexible PTO Health, Dental and Vision Insurance Pet-friendly office


  • Administrative Coordinator

    Found in: Appcast US C2 - 1 week ago


    Oakland, United States Ascend Talent Solutions Full time

    Our client, a leading commercial real estate management and development company with a Class A portfolio committed to sustainability and diversity needs a strong multitasking Administrative Coordinator for a multi-tenant property with active facilities and space management.Job Description – The Administrative Coordinator will primarily focus on supporting...

  • Administrative Coordinator

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Oakland, United States Ascend Talent Solutions Full time

    Our client, a leading commercial real estate management and development company with a Class A portfolio committed to sustainability and diversity needs a strong multitasking Administrative Coordinator for a multi-tenant property with active facilities and space management.Job Description – The Administrative Coordinator will primarily focus on supporting...

  • Care Coordinator

    2 weeks ago


    Oakland, United States Temescal Creek Medicine Full time

    Who we areTemescal Creek Medicine offers personalized, community-based, affordable, primary care to adolescents and adults. We are located in the heart of the Temescal neighborhood of Oakland. The location and atmosphere of the office reflect our strong desire to bring primary care back into the community. Temescal Creek Medicine is patient focused. We...

  • Care Coordinator

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Oakland, United States Temescal Creek Medicine Full time

    Who we areTemescal Creek Medicine offers personalized, community-based, affordable, primary care to adolescents and adults. We are located in the heart of the Temescal neighborhood of Oakland. The location and atmosphere of the office reflect our strong desire to bring primary care back into the community. Temescal Creek Medicine is patient focused. We...

  • Care Coordinator

    Found in: Appcast US C2 - 1 week ago


    Oakland, United States Temescal Creek Medicine Full time

    Who we areTemescal Creek Medicine offers personalized, community-based, affordable, primary care to adolescents and adults. We are located in the heart of the Temescal neighborhood of Oakland. The location and atmosphere of the office reflect our strong desire to bring primary care back into the community. Temescal Creek Medicine is patient focused. We...


  • Oakland, United States Anza Renewables Full time

    About The Company Anza is combining data, technology and expertise to revolutionize the outdated, manual solar and storage procurement process. In 2021, driven by these inefficient procurement processes, increasing volatility in supply chains and the ever-present need to reduce solar and energy storage project costs, we saw both a market need and an...


  • Oakland, United States Calm Salon Full time

    Job Description Job Description Job Title: Front Desk Coordinator (with Potential for Advancement to Manager) Location: Calm, Oakland, CA About Us: Calm is a luxury hair salon, conveniently located on Piedmont Avenue, one of the upscale, boutique shopping districts in Oakland. Owned and operated by Eryn Harrison, Calm is an oasis of dedicated artists who...


  • Oakland, United States Calm Salon Full time

    Job DescriptionJob DescriptionJob Title: Front Desk Coordinator (with Potential for Advancement to Manager)Location: Calm, Oakland, CAAbout Us:Calm is a luxury hair salon, conveniently located on Piedmont Avenue, one of the upscale, boutique shopping districts in Oakland. Owned and operated by Eryn Harrison, Calm is an oasis of dedicated artists who...


  • Oakland, United States Calm Salon Full time

    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsHealth insuranceOpportunity for advancementPaid time offTraining & development Job Title: Front Desk Coordinator (with Potential for Advancement to Manager)Location: Calm, Oakland, CAAbout Us:Calm is a luxury hair salon, conveniently located on Piedmont Avenue, one of the upscale, boutique...

  • Volunteer Coordinator

    2 weeks ago


    Oakland, United States Society St. Vincent De Paul Alameda Full time

    Job DescriptionJob DescriptionDescription:DUTIES & RESPONSIBILITIES: Works with all program managers to identify volunteer opportunities. Prepares outreach materials to engage existing and new volunteers. Coordinates annual Volunteer Appreciation event. Works with volunteer groups to identify interests and match with appropriate program. Tracks volunteer...

  • Volunteer Coordinator

    10 hours ago


    Oakland, United States Society St. Vincent De Paul Alameda Full time

    Job DescriptionJob DescriptionDescription:DUTIES & RESPONSIBILITIES: Works with all program managers to identify volunteer opportunities. Prepares outreach materials to engage existing and new volunteers. Coordinates annual Volunteer Appreciation event. Works with volunteer groups to identify interests and match with appropriate program. Tracks volunteer...


  • Oakland Park, United States Platemakrs LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Receptionist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues, As the first point of contact for our company, the Receptionist will play a crucial role in setting a welcoming tone and providing a positive...


  • Oakland, United States Premium Retail Services Full time

    Advance the Google TV brand to new heights as a Google TV Experience Manager You will help to passionately drive sales by partnering with store management, engaging with customers, and making Google TV stand out in partnered locations What’s in it for you? • Represent one of the largest technology brands in the world • Be a part of a collaborative...


  • Oakland, United States Charles Pankow Builders Ltd Full time

    **JOB SUMMARY** Pankow is looking for an enthusiastic marketing and savvy team player to join our team. As part of the Culture and Communications team, you will become part of an energetic group that is working to effectively market and communicate Pankow’s Vision, Mission and Values. Coordinate efforts for the Culture and Communications team as well as...

  • Consultant Iv

    1 week ago


    Oakland, United States Kaiser Permanente Full time

    **Job Summary**: Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. Contributes to business...


  • Oakland, United States Ascend Full time

    Job DescriptionJob DescriptionAscend Talent Solutions Job DescriptionJob Description –With strong coordinator and vendor management skills and excellent attention to detail, the Construction Coordinator will partner with Property Managers to manage all phases of capital improvement projects, establishing project scope, budgets, schedules and management of...


  • Oakland, United States Charles Pankow Builders Ltd Full time

    Job DescriptionJob DescriptionJOB SUMMARYPankow is looking for an enthusiastic marketing and savvy team player to join our team. As part of the Culture and Communications team, you will become part of an energetic group that is working to effectively market and communicate Pankow’s Vision, Mission and Values. Coordinate efforts for the Culture and...

  • Marketing Coordinator

    10 hours ago


    Oakland, United States Charles Pankow Builders Ltd Full time

    Job DescriptionJob DescriptionJOB SUMMARYPankow is looking for an enthusiastic marketing and savvy team player to join our team. As part of the Culture and Communications team, you will become part of an energetic group that is working to effectively market and communicate Pankow’s Vision, Mission and Values. Coordinate efforts for the Culture and...

  • Google TV Experience Manager

    Found in: Talent US C2 - 1 week ago


    Oakland, United States Premium Retail Services Full time

    Google TV Experience Manager General Information Company: PRE-US Location: OAKLAND, California, 94607 Ref #: 49423 Pay Rate: $ 21.00 Experience/skills and/or location may influence position wage rate Range Minimum: $ 21.00 Range Maximum: $ 21.00 Function: Merchandising Employment Duration: Full-time Benefits:...

  • Care Coordinator

    4 days ago


    Oakland, United States Medical Search International Full time

    Job Summary: We are looking for a highly motivated registered nurse to join our multidisciplinary care team as a Nurse Care Coordinator to provide exceptional primary care and care coordination services at an integrated primary and behavioral health care clinic. The ideal candidate is a nurse with sound clinical judgment and critical thinking skills that...