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FedNow Onboarding Senior Specialist

2 months ago

Boston, United States Federal Reserve System Full time

Federal Reserve System - FedNow Onboarding Senior Specialist in Boston, Massachusetts

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, FedNowSM, Fedwire, National Settlement Service (NSS), FedCash, FedACH (Automated Clearing House), and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff. We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community. The Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow Service. This service enables financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of this mission-critical Federal Reserve initiative that is transforming the payments landscape in the United States. Position Contributions: The Onboarding Strategy Senior Specialist is responsible for helping define and execute a scalable onboarding strategy, with clearly defined processes and operations which will enable thousands of financial institutions to benefit from a next-generation payment platform. This strategy will include approaches for offering an efficient seamless and best in class onboarding process to both payment processors and aggregators so they can onboard their customers on a large scale, and to financial institutions across the country that connect directly to the FedNow service. Through direct engagement with financial institutions, service providers, and vendors the onboarding strategy senior specialist will facilitate FedNow adoption, help shape the evolution of the service, and ensure clients are ready from an operational and technical preparedness standpoint to integrate, test and go-live with the service – while delivering a superior customer experience. Success will also be dependent on internal collaboration across multi-functional teams including Product, Operations, Business Integration, Technology, Sales and Industry Relations. The ideal candidate will work towards gaining a strong understanding of the end-to-end product management life cycle for the FedNow Service and will be a subject matter expert on features and functionality of the service. The onboarding strategy senior specialist will support the Industry Readiness Lead to ensure industry readiness when the service goes live and beyond. What will be expected: Develop subject matter expertise by contributing to business requirements and product roadmap development to ultimately serve as an internal and external subject matter expert on functionality and use cases – with a focus on integration, onboarding and enablement of the service. Work directly with financial institutions, payment service providers, aggregators, and vendors to promote adoption and usage. Document any potential product development or operational support requirements resulting from client discussions and actively contribute to product development roadmap and ongoing support processes. Work collaboratively with cross-functional teams to develop solutions that enable a superior end-to-end customer experience. Provide onboarding assistance to clients and develop a high degree of operational readiness across assigned customers. Engage with onboarding vendor/s and the systems integrator to ensure successful implementation of service. Expertise you will bring: Experience in end-to-end onboarding journey design and product implementation. Track record for successful delivery and implementation across large-scale payment initiatives. Result-oriented, critical thinker with experience in complex problem solving. Excellent communication skills, ability to collaborate across teams and work remotely effectively. Banking and payments experience, especially knowledge of ACH, FED or CHIPS payments processing and formats, and clearing and settlement is strongly preferred. Expertise in ISO20022 message standards, workflow management, payment fraud monitoring, customer/industry directories, or data warehouse design desired. Proven experience working with industry partners on product or process implementations. Experience with developing and executing pilot programs preferred. It's added value if you have: MBA preferred and at least 3 years in financial services, payments, or technology. Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information. Strong written and verbal communication skills, with ability to express ideas in a clear, concise and compelling manner and tailor communications for different audiences. Detail-oriented and capable self-starter with the ability to explore innovative ways to perform tasks in an efficient and timely manner as an individual and in a team environment. Excellent relationship management and collaboration skills including the ability to influence and build consensus across teams; demonstrated experience delivering successful outcomes on projects involving multiple stakeholders with differing / diverging interests highly desired. Ability to work independently to proactively identify product opportunities that arise related to business trends and market developments. Strong project management skills to include organization, planning, and execution with the ability to manage various tasks simultaneously and work under tight deadlines with conflicting priorities, while providing high quality products. Logistics & Requirements: May include remote working arrangements and some required travel, which will vary during project phases. The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years. For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks. The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers. All applicants must have resided in the United States for at least three (3) years.

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