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Customer Quality Engineer

3 months ago

Indiana, United States ThyssenKrupp Presta AG Full time

Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 20,000 employees, we are responsible for the success of this business. Our product and service range includes chassis technologies such as steering and damper systems and the assembly of axle systems as well as powertrain components for conventional and alternative engines. We also develop assembly systems for body-in-white construction and produce lightweight car body components in series. thyssenkrupp Presta North America is a global leader in automotive components technology and the leading steering systems supplier for the automotive industry. thyssenkrupp Presta North America provides the industry with high-quality manual and electric steering columns, rack and pinion steering gears, and electric power assisted steering gears. thyssenkrupp Presta North America is part of the thyssenkrupp Presta AG group, headquartered in Eschen, Liechtenstein. In 2003, our manufacturing facility was established in the South Industrial Park of Terre Haute, Indiana. Beginning with just one assembly line, a handful of employees and 58,000 square feet, the company has grown to over 450 employees and 224,000 square feet. In addition, we have an office on northeast side of Indianapolis where the Procurement and Supplier Development Department, Business Development and Product Engineering are now located. We have a third location in Troy, Michigan which houses our Sales Engineering, Logistics Distribution Center for USA, and Customer Resident Engineering. Has the responsibility for the implementation, conformity and performance of the process at the respective plant / Management of Customer / Internal Complaints (Production Phase). Plans and conducts activities concerned with the quality assurance of industrial processes, materials, and products. Essential Duties and Responsibilities: Plans and conducts the analysis, inspection, test and/or integration to assure the quality of assigned product or component during either development or serial production depending specific role. Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes. Documents data obtained during all quality assurance activities, consistent with company policies and procedures. Manages the quality problem solving process (8D) towards the customer. Interact and serve as project lead with Production Quality Engineering, technicians, Warranty Engineering, Lab Technicians to solve and complete effective root cause analysis and permanent corrective actions. Serves as first customer contact in case of quality problems. Accesses regularly the different customer websites to identify potential quality or rating problems. Contributes actively to the reduction of failure costs like scrap, rework, and warranty. Develops new approaches to solve problems identified during quality assurance activities. Communicates significant issues or developments identified during quality assurance activities and provides recommended process improvements to management. Prepares reports to communicate status and results of quality assurance activities. Prepares and presents technical and program information to team members and management. Directs technical and administrative workers engaged in quality assurance activities. Maintains a working knowledge of government and industry quality assurance codes and standards. Stops production in case of a non-conformity. Is responsible for housekeeping and 5S in Quality areas. Responsible for all Quality related customer activities. Process owner for area related processes. Minimum Requirements: Bachelor's degree from four-year college or university in an engineering field of study. Comparable experience applying statistical process control (SPC) methods for analyzing data and evaluating current process and process changes. Experience leading and managing the quality solving process (8D) towards the customer. Experience leading projects for reducing or eliminating scrap, defects, reworks and warranty. Experience in presenting technical and project information to team members, management and customers. Benefits: Paid Time Off (PTO) Paid Company Holidays Comprehensive benefit package including medical, dental, vision, life, disability, prescription coverage, employee assistance program, as well as optional accident & hospital coverage Company paid Basic vision insurance Short-term disability Basic Life Insurance Generous 401k matching program #J-18808-Ljbffr