Customer Service Representative/order Management

1 week ago

Clifton, United States Aston Carter Full time
Job Title: Customer Service Representative/Order Management

We are seeking a dedicated Customer Service Representative to join our growing team. This role is essential in ensuring customer satisfaction by managing order entry, order confirmations, payments, order statuses, and documentation. You will work closely with the sales team and other departments to keep orders on track and provide exceptional service to our customers.

Job Description

ORDER ENTRY:
  • Enter work orders, balance orders, label and miscellaneous work orders, and credit memos
  • Confirm label PS code status and quantity
  • Apply PS codes to WO as directed by Rep for inserts or other components
  • Review ETA listed by sales rep and change as needed
  • Confirm all items listed under product/services tab are correct to reflect accurate pricing/quantities
  • Request new PS codes and add to WO as needed
  • Evaluate labels or other customer supplied components BEFORE moving to WIP. Send a component request email to customer outlining this information and continue following up to receive components.
ORDER CONFIRMATIONS:
  • Send initial order confirmation to customer for approval
  • Update customer's order based on their response to order confirmation
  • Upload new customer documents to customer profile such as CC authorization forms, credit applications, insurance certificates, signed PO or OC's
  • Update customer profiles to ensure contacts and general information are up to date and accurate
  • Check all entered orders, PO against WO, send customer OC and turn to WIP
  • Follow up with customer until order is confirmed
  • Notify customer of any delayed ETAs
  • Work with purchasing, production, accounting, logistics and sales reps to keep order on schedule
PAYMENTS:
  • Send Pre-Payment and Balance Due Requests
  • Receive payments from customers
  • Process CREDIT CARD and E-CHECK payments
  • Follow up with customer until order is paid
SAMPLE REQUEST:
  • Enter sample requests
  • Request samples
  • Create UPS Labels
  • Show rep prototype of sample, kit and ship
DOCUMENTATIONS
  • Send customer spec sheets, COA's or any type of material related documentation (GMO, supplement facts, allergen, etc.)
  • Create QC REQUESTS for any documentation needed
Hard Skills
  • 3+ years of customer service and order management experience
  • Experience with a manufacturing company
  • Experience with ERP system (they use a homegrown system)
Work Site

This is a fully on-site position in Clifton, New Jersey - Monday-Friday 8am-5pm.

Benefits
  • Opportunity to work with a leading chemical manufacturer
  • Flexible compensation
  • Great benefits package
  • Internal career growth opportunities
This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call.

Pay and Benefits

The pay range for this position is $25.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement PlanPre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Clifton,NJ.

Application Deadline

This position will be accepting applications until Dec 25, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

  • Customer Service Representative

    1 month ago

    Clifton, United States Aston Carter Full time

    Job Title: Customer Service Representative Job Description We are seeking a dedicated Customer Service Representative to join our growing team. This role is essential in ensuring customer satisfaction by managing order entry, order confirmations, payments, order statuses, and documentation. You will work closely with the sales team and other departments to...

  • Sr. Customer Service Representative

    2 weeks ago

    Clifton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are welcoming applications for the role of Sr. Customer Service Representative. Located in Wayne, New Jersey, this position operates within the industry, providing an opportunity for a long-term contract. The successful candidate will be adept at managing customer accounts, processing applications, and handling...

  • Customer Service Representative, Afternoon

    2 months ago

    Clifton, United States Circle K Full time

    Circle K - 1035 E 2900 North Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative, Overnights

    2 months ago

    Clifton, United States Circle K Full time

    Circle K - 1035 E 2900 North Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representatives

    7 months ago

    Clifton, United States Pizza hut Full time

    Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career,...

  • Customer Service Representative

    2 weeks ago

    Clifton, New Jersey, United States Red Robin Full time

    Job Title: Customer Service Representative - Restaurant Team MemberDescription: We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative - Restaurant Team Member. In this role, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Provide exceptional...

  • Customer Service Representative

    3 days ago

    Clifton, New Jersey, United States John W. Danforth Co. Full time

    About the JobWe are seeking a highly motivated and detail-oriented Service Dispatcher to join our team. As a key member of our operations team, you will be responsible for providing administrative support, managing inventory, and coordinating service requests.ResponsibilitiesProvide exceptional customer service, responding to inquiries and resolving issues...

  • Customer Service Representative

    2 days ago

    Clifton, New Jersey, United States Burlington Full time

    Become a Customer Service Representative at Burlington and make a real difference in our customers' lives. Your responsibilities will include:Essential TasksGreet customers warmly and address their needs promptly.Process transactions accurately and efficiently using our cash registers.Locate products for customers and provide assistance when needed.Assist in...

  • Customer Support Representative

    3 weeks ago

    Clifton, United States The Challenge Printing Company Inc Full time

    Job DescriptionJob DescriptionDescription:Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing businessBecoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently...

  • Customer Support Representative

    2 weeks ago

    Clifton, United States The Challenge Printing Co Inc Full time

    Description: Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely Handling all of...

  • Customer Support Representative

    2 weeks ago

    Clifton, United States The Challenge Printing Company Inc Full time

    Job DescriptionJob DescriptionDescription:Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing businessBecoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently...

  • Customer Service Representative

    2 weeks ago

    Clifton Park, New York, United States Public Storage Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team as a Public Storage Manager. This role involves providing exceptional customer service, managing daily storage unit inspections, and maintaining a high level of customer satisfaction.

  • Customer Service Representative-Clifton Park

    3 months ago

    Clifton Park, United States Waste Connections Full time

    Waste Connections - 1927 Route 9 [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive orders...

  • Customer Service Representative

    3 days ago

    Clifton, New Jersey, United States Costco Full time

    Becoming a Cashier at Costco Wholesale Corp. means joining a team that values customer satisfaction above all else. At our Bridewell Place store, we're always looking for enthusiastic individuals who are eager to learn and grow with our company.About UsCostco Wholesale is a leading multinational retailer operating over 800 warehouses globally. Our success is...

  • Customer Service Representative

    4 days ago

    Clifton Park, New York, United States Citizens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch staff, you will provide exceptional service to our customers, respond to their needs, and help them achieve their financial goals.About the RoleProvide personalized assistance to customers in our...

  • Customer Service Representative

    2 days ago

    Clifton, New Jersey, United States Eveready Express Full time

    Join Our Team!Are you a motivated and results-driven individual looking for a new challenge? Do you have a passion for delivering exceptional customer service? We're seeking a skilled Customer Service Representative to join our logistics team in Manila.In this role, you'll be responsible for providing top-notch support to our clients, ensuring timely...

  • Customer Service Representative-Clifton Park

    5 months ago

    Clifton Park, United States Waste Connections Full time

    County Waste in Clifton Park is looking to add a Customer Service Representative to their team in Clifton Park, NY Pay for this role is $20.50/hr Why Choose Us? We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and...

  • Customer Service Representative

    2 weeks ago

    Clifton Park, New York, United States BBL Hospitality Full time

    Job Overview:Are you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and excellent communication skills?BBL Hospitality is seeking a highly motivated Customer Service Representative to join our team as a Front Desk Agent. In this role, you will be the first point of contact for guests, providing personalized...

  • Customer Service Representative

    7 months ago

    Clifton Park, United States 7-Eleven Full time $16 - $17

    Speedway - Customer Service Representative - Evenings & Overnights Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner...

  • Customer Service Representatives

    3 weeks ago

    Clifton, New Jersey, United States Red Robin Full time

    Grow Your Career with Red RobinWe are a dynamic and fun-loving team at Red Robin Gourmet Burgers and Brews, seeking enthusiastic individuals to join our family as Front of House Team Members.About Us: As a high-volume, full-service restaurant concept, we offer growth opportunities for team members in a casual dining environment. Our mission is clear: make it...