Front Desk Supervisor

3 weeks ago

Buffalo, United States Neighbourhood health center Full time

At Neighborhood Health Center, you'll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.

Responsibilities:

  • Provides and coordinates supervision to all Patient Service Representatives and Medical Records Clerks on all issues regarding registration, check-in, check-out, and medical records
  • Provides staff in-service training on new procedures relating to registration, check-out, or medical records
  • Addresses staff concerns and provides meaningful feedback to staff member for growth
  • Maintains and updates all training procedures related to registration, check-in, check-out and medical records
  • Cross trains in all job duties for the Front Desk to assure needs of all patients are met and to routinely provide staffing coverage to any position within the department as needed
  • Create work schedules in a timely manner for staff
  • Assures cross training in all Front Desk job duties of newly hired staff during their introductory period
  • Attend meetings as needed
Requirements:
  • High School diploma or equivalent with training in clerical skills.
  • Previous supervision experience (2+years)
  • Medical office experience (2+years)
  • Athena and EHR knowledge preferred but not required
  • Must be able to read, write and speak the English language. A second language of Spanish is preferred.
  • Friendly demeanor
  • Strong attention to detail
  • Commitment to superior customer service
  • Ability to thrive in a high energy work environment
  • Comfortable learning new software and computer systems
  • Be available to work Monday thru Friday from 7:45 am to 8pm


Compensation: $22-25/hour

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components

Why Neighborhood?

There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.

Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.

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