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Front Desk Supervisor

3 months ago

Buffalo, New York, United States Neighbourhood health center Full time

Join our team at Neighborhood Health Center, where you'll be part of a welcoming and fulfilling workplace dedicated to providing impactful healthcare and striving for health equity. Neighborhood stands out as the largest and most longstanding Federally Qualified Health Center (FQHC) in Western New York, delivering top-notch care to a diverse community regardless of financial limitations.



Job Title: Patient Service Supervisor

  • Provide supervision and support to Patient Service Representatives and Medical Records Clerks, addressing registration, check-in, check-out, and medical records
  • Offer in-service training on new procedures, handle staff concerns, and ensure ongoing professional development
  • Maintain and update training procedures related to registration, check-in, check-out, and medical records
  • Cross train in Front Desk duties to ensure smooth patient service and coverage
  • Create work schedules and facilitate training for new staff members
  • Participate in departmental meetings as necessary
Requirements:
  • High School diploma or equivalent with clerical skills training
  • Minimum 2 years of supervision experience
  • At least 2 years of medical office experience
  • Proficiency in Athena and EHR systems preferred
  • Fluency in English required, Spanish proficiency preferred
  • Positive attitude and strong attention to detail
  • Commitment to excellent customer service
  • Ability to excel in a dynamic work environment
  • Willingness to learn new software and systems
  • Availability Monday to Friday, 7:45 am to 8 pm
Compensation: $22-25/hour

Individual compensation varies based on skills, experience, and other factors.

Why Join Neighborhood?

Neighborhood Health Center offers numerous benefits, including a diverse and supportive work environment, competitive pay with potential bonuses, and comprehensive benefits such as medical, dental, and life insurance, 403b match, health savings accounts, generous paid time off, and potential loan forgiveness.

At Neighborhood Health Center, we are proud to be an equal opportunity employer committed to equity and inclusion in all aspects of our work.