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Front Desk Supervisor

4 months ago

Buffalo, United States NEIGHBORHOOD HEALTH CENTER Full time
At Neighborhood Health Center, you'll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Responsibilities:
Provides and coordinates supervision to all Patient Service Representatives and Medical Records Clerks on all issues regarding registration, check-in, check-out, and medical records
Provides staff in-service training on new procedures relating to registration, check-out, or medical records
Addresses staff concerns and provides meaningful feedback to staff member for growth
Maintains and updates all training procedures related to registration, check-in, check-out and medical records
Cross trains in all job duties for the Front Desk to assure needs of all patients are met and to routinely provide staffing coverage to any position within the department as needed
Create work schedules in a timely manner for staff
Assures cross training in all Front Desk job duties of newly hired staff during their introductory period
Attend meetings as needed

Requirements:
High School diploma or equivalent with training in clerical skills.
Previous supervision experience (2+years)
Medical office experience (2+years)
Athena and EHR knowledge preferred but not required
Must be able to read, write and speak the English language. A second language of Spanish is preferred.
Friendly demeanor
Strong attention to detail
Commitment to superior customer service
Ability to thrive in a high energy work environment
Comfortable learning new software and computer systems
Be available to work Monday thru Friday from 7:45 am to 8pm

Compensation: $22-25/hour

_Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components_

Why Neighborhood?

There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.

_Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion._

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:
401(k)
401(k) matching
403(b)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Healthcare setting:
Clinic
Medical specialties:
Primary Care
Public Health
Schedule:
8 hour shift
Monday to Friday

Experience:
Supervisory: 2 years (Required)
Medical office management: 1 year (Required)

Ability to Relocate:
Buffalo, NY 14201: Relocate before starting work (Required)

Work Location: In person