Credit Reporting Dispute Support Specialist

2 weeks ago

Memphis, United States Republic Finance Full time

In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 250 communities across the United States We specialize in providing flexible lending solutions and incomparable customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are continuously improving our customer offerings in tandem with opening more branches in new states each year. We also regularly promote from within and enjoy giving back to the communities we serve. In a nutshell, our company culture is about helping customers, investing in our employees future, and ensuring that our performance makes an impact on our community.

The Credit Reporting Dispute Support Specialist is a full-time remote position. The agent is responsible for performing work related to indirect & direct credit reporting dispute processing, complaint investigation, goodwill requests and basic helpdesk tickets from internal users. The work schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST; however, additional hours may be required from time to time depending on the business’s needs. Job responsibilities are as follows:

  • Investigate, analyze, and respond to indirect credit reporting disputes (e-OSCAR) according to internal policy and procedures and CDIA Metro 2 guidelines.
  • Update reporting of consumer account information in e-OSCAR using the AUD process.
  • Provide friendly and helpful level 1 support to internal users via Service Now ticketing system. Escalate unresolved issues to the next level of support personnel.
  • Assist branch team members with retrieving credit reports for application processing.
  • When necessary, contact credit bureaus to resolve complex credit reporting issues.
  • Support team member in resolving escalated issues, questions, and complaints to ensure prompt resolution time.
  • Assist Legal & Compliance Department with direct dispute investigation by providing credit report documentation and account details.
  • Works effectively as part of team atmosphere to perform duties and achieve operational goals.
  • Perform additional duties as needed within the department.

Requirements

  • High school diploma or GED equivalent, College degree preferred.
  • 2-5 years of Credit Bureau or related consumer financial experience required.
  • Knowledge of FCRA requirements and CDIA Metro 2 guidelines.
  • Experience with tools such as e-Oscar, Sonnet by Palinode, Allied Business System (ABS), Salesforce and Service Now.
  • Ability to make sound, independent judgments within established guidelines.
  • Strong attention to detail and accuracy.
  • Strong analytical skills and problem solving ability.
  • Willingness to learn new things.
  • Ability to multi task and handle stressful situations.
  • Excellent time-management skills; ability to organize own work, set priorities and meet critical deadlines.
  • Self-motivated and independent worker who takes initiative to complete assigned tasks and projects.
  • Ability and desire to work with others in a cooperative, positive, and constructive manner.
  • Excellent verbal & written communication skills.
  • Proficiency in MS Office products, including Word, Excel, and Access.
  • Communicate with all levels of management.
  • Work successfully with a wide variety of individuals.

Benefits

We offer a competitive compensation and benefits package including:

  • Health, Dental, & Vision Insurance
  • 15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
  • 401k + employer match
  • Company provided Life Insurance & Long Term Disability
  • Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance include:

  • Employee of the Month Program
  • Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
  • Regular drawings for Sports tickets
  • Professional offices with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.

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