Part-Time - Customer Retention Representative
3 months ago
The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
Globe Life Inc. is looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available. Excellent earning potential - hourly wage plus bonus based on performance.
Primary duties & responsibilities:
- Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document information
- Clearly explain the policy benefits and premiums due to customers
- Ability to solve complex policyholder issues with a positive attitude
- Use discretion and tact when speaking with customers
- Reselling the benefits of our policies
- Bilingual (Spanish) hourly pay differential
- Excellent oral and written communication
- Superior customer service skills required - friendly, efficient, good listener
- Proficient use of the computer, keyboard functions and Microsoft Excel
- Ability to work under pressure and multi-task
- Excellent organization and time management skills
- Must be detail-oriented with the ability to analyze information and make logical conclusions
- Have a desire to learn and grow within the Company
- High school diploma or equivalent
- 1+ years of experience; previous inside sales experience a plus
- Heavy phone and PC use
- Sitting and wearing a headset for extended periods of time
- Reaches above shoulder level
- Some overtime may be required
Part-Time Hours:
4 days a week (5:00 pm-9:00pm) and a half day on Saturday (8a-12p) closed Sun.
-
Part-Time - Customer Retention Representative
3 months ago
McKinney, United States Globe Life Full timePart-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are...
-
Part-Time - Customer Retention Representative
2 weeks ago
McKinney, United States Globe Life Full timeJob Description: Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling...
-
Part-Time - Customer Retention Representative
2 weeks ago
Mckinney, United States Globe Life Inc. Full timePart-Time - Customer Retention RepresentativePrimary Duties & ResponsibilitiesThe Customer Retention Department is responsible for conserving business on behalf of the Company. Youll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided...
-
Part-Time - Customer Retention Representative
4 months ago
McKinney, United States Globe Life Inc. Full timePart-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are...
-
Part-Time - Customer Retention Representative
2 weeks ago
McKinney, United States Globe Life Family of Companies Full timeJob Description The Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage,...
-
Customer Retention Representative
3 weeks ago
McKinney, Texas, United States Globe Life Family of Companies Full timeJob DescriptionThe Customer Retention Department at Globe Life Family of Companies plays a vital role in conserving business on behalf of the organization. As a dedicated and professional team member, you will be responsible for ensuring that customers who call in with the intention of cancelling their insurance coverage are provided with assistance in...
-
Customer Retention Representative
3 weeks ago
McKinney, Texas, United States Globe Life Inc. Full timeAbout Globe Life Inc.Globe Life Inc. is a leading provider of life and health insurance solutions. We are committed to delivering exceptional customer service and building long-lasting relationships with our policyholders.Job SummaryWe are seeking a highly motivated and customer-focused Customer Retention Representative to join our team. As a Customer...
-
Customer Retention Specialist
1 week ago
McKinney, Texas, United States Globe Life Family of Companies Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Representative. As a key member of our Customer Retention Department, you will play a vital role in ensuring that customers who call in with the intention of cancelling their insurance coverage are provided with assistance and support to...
-
Customer Retention and Support Associate
4 weeks ago
McKinney, Texas, United States Globe Life Family of Companies Full timeAbout the RoleGlobe Life Family of Companies is seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Representative. As a key member of our Customer Retention Department, you will play a vital role in conserving business on behalf of the Company.Key ResponsibilitiesHandle inbound and outbound calls to customers...
-
Customer Retention Manager
4 weeks ago
McKinney, Texas, United States Globe Life And Accident Insurance Company Full timeAbout the RoleWe are seeking a highly skilled Customer Retention Supervisor to join our team at Globe Life And Accident Insurance Company. As a key member of our customer service team, you will be responsible for developing and implementing strategies to retain customers and drive business growth.Key ResponsibilitiesDevelop and execute customer retention...
-
Customer Service Representative
7 days ago
McKinney, Texas, United States Globe Life Full timeCustomer Retention RepresentativeGlobe Life is seeking a skilled Customer Retention Representative to join our team. As a key member of our Customer Retention Department, you will play a vital role in conserving business on behalf of the Company.Primary Duties & Responsibilities:Handle inbound and outbound calls to customers to assist with their...
-
Customer Service Representative
2 days ago
McKinney, Texas, United States Globe Life Full timeCustomer Retention RepresentativeGlobe Life is seeking a skilled Customer Retention Representative to join our team. As a key member of our customer service team, you will play a vital role in ensuring that customers who call in with the intention of cancelling their insurance coverage are provided with assistance in understanding the importance of keeping...
-
Customer Service Representative
1 week ago
McKinney, Texas, United States Globe Life Inc. Full timeCustomer Retention RepresentativeGlobe Life Inc. is seeking a skilled Customer Retention Representative to join our team. As a key member of our Customer Retention Department, you will play a vital role in conserving business on behalf of the Company.Primary Duties & Responsibilities:Handle inbound and outbound calls to customers to assist with their...
-
Part-time Customer Service Representative
3 weeks ago
McKinney, Texas, United States American Income Life Full timeAbout the CompanyAmerican Income Life is a leading provider of life insurance and financial services.About the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Service Representative. As an Outbound Sales Specialist, you will be responsible for conducting outbound calls to welcome new customers to...
-
Part Time Sales Representative
4 days ago
McKinney, Texas, United States Vector Marketing Full timeJoin Vector Marketing as a Part Time Sales RepresentativeWe are seeking a motivated and enthusiastic individual to join our team as a part time sales representative. As a sales representative, you will have the opportunity to work with customers, sell our high-quality Cutco products, and develop valuable sales and communication skills.Key...
-
Customer Service Representative
2 weeks ago
McKinney, Texas, United States Globe Life Full timeJob Description:Globe Life is seeking a dedicated and professional Customer Retention Representative to join our team. As a key member of our Customer Retention Department, you will play a vital role in conserving business on behalf of the Company.Primary Duties & Responsibilities:Handle inbound and outbound calls to customers to assist with their...
-
Customer Service Representative
1 day ago
McKinney, Texas, United States Benjamin Franklin Plumbing Full timeCustomer Service Representative Job DescriptionAt Benjamin Franklin Plumbing, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may...
-
Customer Service Representative
1 week ago
McKinney, Texas, United States Dinjob Full timeJob Title: Part Time Customer ServiceJob Type: Part TimeLocation: Remote (Texas)Job Description:We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound...
-
Customer Service Representative
4 months ago
McKinney, United States Burnsideac Full time**Burnside Air Conditioning, Heating & Indoor Air Quality** is seeking to hire a **full-time Customer Service Representative** to schedule service appointments over the phone and maintain our service technicians' daily schedules in **McKinney, TX**. In this customer service role, you will earn a **competitive wage** and enjoy the following **benefits and...
-
Insurance Retention Advisor
1 month ago
McKinney, Texas, United States Globe Life Family of Companies Full timeJob Overview The Customer Retention Division plays a crucial role in maintaining client relationships for the Globe Life Family of Companies. As a key member of our dedicated team, you will assist customers who are considering cancellation, helping them recognize the value of their coverage while providing necessary policy support. We are seeking...