Customer Service Representative
2 weeks ago
Globe Life is seeking a dedicated and professional Customer Retention Representative to join our team. As a key member of our Customer Retention Department, you will play a vital role in conserving business on behalf of the Company.
Primary Duties & Responsibilities:- Handle inbound and outbound calls to customers to assist with their policy-related questions and verify and document information.
- Clearly explain policy benefits and premiums due to customers.
- Solve complex policyholder issues with a positive attitude.
- Use discretion and tact when speaking with customers.
- Resell the benefits of our policies.
- Bilingual (Spanish) hourly pay differential.
- Excellent oral and written communication.
- Superior customer service skills required - friendly, efficient, good listener.
- Proficient use of the computer, keyboard functions, and Microsoft Excel.
- Ability to work under pressure and multi-task.
- Excellent organization and time management skills.
- Must be detail-oriented with the ability to analyze information and make logical conclusions.
- Have a desire to learn and grow within the Company.
- High school diploma or equivalent.
- 1+ years of experience; previous inside sales experience a plus.
- Heavy phone and PC use.
- Sitting and wearing a headset for extended periods of time.
- Reaches above shoulder level.
- Some overtime may be required.
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