Customer Service Representative

2 weeks ago


McKinney, Texas, United States Globe Life Full time
Job Description:

Globe Life is seeking a dedicated and professional Customer Retention Representative to join our team. As a key member of our Customer Retention Department, you will play a vital role in conserving business on behalf of the Company.

Primary Duties & Responsibilities:
  • Handle inbound and outbound calls to customers to assist with their policy-related questions and verify and document information.
  • Clearly explain policy benefits and premiums due to customers.
  • Solve complex policyholder issues with a positive attitude.
  • Use discretion and tact when speaking with customers.
  • Resell the benefits of our policies.
  • Bilingual (Spanish) hourly pay differential.
Required Knowledge, Skills, & Abilities:
  • Excellent oral and written communication.
  • Superior customer service skills required - friendly, efficient, good listener.
  • Proficient use of the computer, keyboard functions, and Microsoft Excel.
  • Ability to work under pressure and multi-task.
  • Excellent organization and time management skills.
  • Must be detail-oriented with the ability to analyze information and make logical conclusions.
  • Have a desire to learn and grow within the Company.
Education & Work Experience:
  • High school diploma or equivalent.
  • 1+ years of experience; previous inside sales experience a plus.
Physical Requirements:
  • Heavy phone and PC use.
  • Sitting and wearing a headset for extended periods of time.
  • Reaches above shoulder level.
  • Some overtime may be required.


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