Customer Service Specialist I

2 months ago

Kent, United States American Air Filter Company, Inc. Full time

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for quality and performance and deliver clean air solutions in residential, commercial, and industrial air pollution control, gas containment removal, power generation, and other stringent clean room environments.

We are a member of the Daikin Group, the world's largest air conditioning and clean air solutions provider with over

$15 Billion in sales and 56,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems, and electronics. AAF and Daikin are powered by our investment in people, products, and our processes.

Our culture of continuous improvement, safety, and world-class operations is powered by our people-centered management philosophy. This philosophy is built around mutual selection: while AAF seeks top-talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers, and our environment with the trust and respect we each require and our passion to give back to our community for our success.

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are looking for a Customer Service Representative

Primary Objective:

Provide world class Customer Service by exceeding customer expectations using advanced soft skill techniques, advanced product and system knowledge, and timely yet thorough problem-solving/dispute resolution. This role will serve as a cross-functional liaison working with other departments such as Sales, Accounts Receivable and Operations to ensure customer satisfaction.

Key Responsibilities:

  • Collaborate with customer, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.
  • Occasionally pull product in warehouse as required for backup purposes to ensure customer satisfaction.
  • Receives, investigates, and responds to customer inquiries while prioritizing urgent matters.
  • Maintain knowledge on lead times, product information, pricing, shipping schedules and other information to accurately and efficiently.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SAP and PC software systems.
  • New Customer Set-up in SAP including working with the credit and collections department to process credit application.
  • Maintain knowledge on company products and processes.
  • Customer Master File Maintenance including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer specific text requirements.
  • Assists Credit department with invoice disputes and billing error resolutions.
  • Provide freight estimates as required to ensure customer satisfaction; work with Operations on delivery/freight estimates as required to ensure accuracy.
  • Performs other duties as assigned.
Requirements
  • High school diploma or equivalent is required. Associate or bachelor's degree preferred
  • Must be proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Prior SAP experience and SAP proficiency is desired.
  • 5 years' prior experience in customer service or related area.
  • Industry knowledge/experience is desired.
  • Duties require professional verbal and written communication skills and the ability to type 30+ wpm.
  • Must have ability to calculate figures and amounts such as discounts, commissions, and percentages. Must have ability to apply basic algebra and geometry.
  • Up to 10% travel as needed
  • Competent telephone skills
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to work in a warehouse environment that is partially indoors and partially outdoors.
  • Must be aware of people walking in front of oncoming forklift.
  • Safety glasses are required at all times in the production area to protect against dust and particles.
  • Closed toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment and Physical demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use fingers to handle or feel; reach with hands and arm; and stoop, kneel, crouch, or crawl.
  • Must be able to sit or stand for extended periods of time.
  • Must be able to sit at a desk and operate a computer and keyboard with accuracy and efficiency.
  • Must be able to stand and reach with hands and arms.
  • Must be able to climb ladders and stairs
  • Must be able to withstand both hot and cold atmosphere depending on weather conditions.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Salary Description

Salary Non-Exempt

  • Customer Service Procurement Specialist

    4 months ago

    Kent, United States Marine & Industrial Transmissions Limited Full time

    You are here: Customer Service Procurement Specialist - - / - / - / - Customer Service Procurement Specialist We are looking for a Customer Service Procurement Specialist to join our team in Queenborough, Kent. * Monitor stock levels and identify purchasing needs across the business * Update internal systems with order details (dates, vendors,...

  • Customer Service Specialist I

    1 week ago

    Kent, United States American Air Filter Company, Inc. Full time

    AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has grown to operations in over 22 countries with over 3000 employees. Our products are the industry benchmarks for...

  • Customer Service Specialist I

    2 months ago

    Kent, United States American Air Filter International Full time

    Job DescriptionJob DescriptionDescription:AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter® and the AAF International® brand names, AAF International has been an industry pioneer since 1921 and has grown to operations in over 22 countries with over 3000 employees. Our...

  • Customer Service Specialist I

    11 hours ago

    Kent, United States American Air Filter Company Full time

    Apply Description AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 and has grown to operations in over 22 countries with over 3000 employees. Our products are the industry...

  • Customer Care Specialist

    1 week ago

    Kent, United States SVH Travel Full time

    Customer Care Specialist We are looking for a full-time remote care specialist to join our team. The ideal candidate will have excellent customer service skills and be able to work independently. Responsibilities: Create and manage travel itineraries for clients Book flights, hotels, and other travel arrangements Communicate with clients to ensure their...

  • Customer Service/Sales

    3 months ago

    Kent, United States Home Depot Full time

    Job Description Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend...

  • Bilingual Retail Customer Service Specialist

    4 weeks ago

    Kent, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Receptionist / Customer Service

    2 months ago

    Kent, United States Glass Doctor® Full time

    We specialize in all things glass. Established in 1962 in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused...

  • Eyewear Customer Service Representative

    5 days ago

    Kent, Ohio, United States Walmart Full time

    Position OverviewAs an Optical Retail Specialist, you will play a vital role in enhancing customer experiences at Walmart. Your primary responsibilities will include:Delivering Exceptional Customer Service: Engage with customers to understand their eyewear needs and provide tailored assistance.Guiding Eyewear Selection: Help customers choose the ideal...

  • Customer Service Representative

    3 months ago

    Kent, United States Chevron Full time

    At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people whoIt's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Job Expectations:• Maintain courteous, professional contact with...

  • Garden Center Merchandiser

    4 weeks ago

    Kent, United States National Garden Service Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day, Monday thru Friday, plus Saturdays from 9/14-10/19?  If this sounds like you, we invite you to apply with us!**Our Part-Time Garden Center Merchandiser role often pairs nicely...

  • Retail Service Specialist

    3 weeks ago

    Kent, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 10105 SE 256th Street [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role...

  • Healthcare Customer Service Representative

    1 week ago

    Kent, Ohio, United States Cleveland Clinic Full time

    About Cleveland Clinic Health SystemAt Cleveland Clinic Health System, we are committed to redefining the future of healthcare. Each member of our team plays a vital role in enhancing the patient experience and striving for excellence every day.Position OverviewJob Title: Patient Service Specialist - Spine & Pain OfficeLocation: AkronFacility: CCAG UROGYN...

  • Healthcare Customer Service Representative

    2 weeks ago

    Kent, Ohio, United States Cleveland Clinic Full time

    About Cleveland Clinic Health SystemAt Cleveland Clinic Health System, we are committed to redefining the future of healthcare. Each member of our team plays a vital role in upholding our dedication to excellence, pushing boundaries, and enhancing the patient experience every day.Position OverviewJob Title: Patient Service Specialist - Spine & Pain...

  • Healthcare Customer Service Representative

    2 weeks ago

    Kent, Ohio, United States Cleveland Clinic Full time

    Join the Cleveland Clinic Health System, where we are committed to revolutionizing healthcare for a brighter future. Every member of our team plays a vital role in enhancing the patient experience and upholding our dedication to excellence.As a Patient Service Specialist, you will be at the forefront of patient interaction, ensuring that every individual...

  • Storage Facility Customer Service Specialist

    3 days ago

    Kent, Washington, United States West Coast Self-Storage Full time

    Job OpportunityWest Coast Self-Storage Group is seeking a highly motivated and customer-focused individual to join our team as a Float - Customer Service Associate/Assistant Property Manager.Key Responsibilities:Provide exceptional customer service, including assessing customers' storage needs and guiding them through the leasing process.Meet retail sales...

  • Sales and Service Specialist

    4 weeks ago

    Kent, United States Firestone Complete Auto Care Full time $16 - $21

    The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and...

  • Retail Service Specialist

    3 months ago

    Kent, United States O'Reilly Auto Parts Full time

    Compensation Pay Range: $16.28 - $20.50 The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. ESSENTIAL JOB FUNCTIONS Lead store team members...

  • Customer Service Representative

    2 months ago

    Kent, United States ACG Seattle Full time

    Job DescriptionJob DescriptionWe recently partnered with Verizon and their new 5G product campaign, so our team is expanding rapidly. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Seattle and the surrounding boroughs. The Verizon Customer Service Representative will be the face of...

  • Customer Service Agent

    3 months ago

    Kent, United States Telecoms World Full time

    ** Careers** ** Customer Service Agent** ** Customer Service Agent** This is your opportunity to join the fastest growing telecoms company in the UK, you will be part of a fun and vibrant team of professionals who will motivate you to excel in your role. As a Customer Service Agent, you will be providing an excellent customer experience by communicating...