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Director, Marketing Agency Operations

2 months ago

Orlando, United States Raymond James Full time

Job Description - Director, Marketing Agency Operations (2401596) Job Description Director, Marketing Agency Operations

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2401596 Description Ultimately accountable for: Delivering quality marketing services to clients in the most efficient way possible. What does success look like? Satisfied clients (optimized timelines, quality of deliverables and service) Associate satisfaction (work matches skillset, transparency of work, reasonable workload/space to work) Key responsibilities: •High level resource planning and strategic resource decision-making •Collaborate with senior leadership to drive operational and change management initiatives to streamline delivery •Identify, develop and implement new systems, processes and protocols that enable efficient, consistent and seamless service delivery across the organization and - ultimately - to clients. •Work closely with project and account managers in overseeing budgets, utilization, and other agency KPI’s •Strategic input to organizational planning •Reporting to agency leadership •Oversee operational functions including project management, traffic, production •Manage relationship, budget and oversight of 3rd party vendors •Recruit to and promote a culture that encourages top performance Qualifications •Are an excellent communicator with stellar interpersonal skills •Can turn data into the right decisions •Are comfortable managing and adapting complicated processes to support clients and associates •Have experience evaluating and adopting new technologies •Stay calm and focused under pressure •Affect and lead change successfully •Are skilled at mentoring, motivating, leading and managing diverse workforce •Are an analytical thinker and system builder that is able to think big picture and break it down into an executable plan •Have a proven record of managing people •Have a growth mindset Education/Previous Experience •Bachelor's Degree in Business, Marketing, Communications or related field with a minimum of ten (10) years of experience in a related field; MBA preferred. •At least five (5) years of leadership experience. OR ~ •Any equivalent combination of experience, education, and/or training approved by Human Resources. Licenses/Certifications Raymond James Guiding Behaviors

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Raymond James & Associates, Inc., member / , and Raymond James Financial Services, Inc., member / , are subsidiaries of Raymond James Financial, Inc.New York Stock Exchange SIPC FINRA SIPC Raymond James and Raymond James Financial are registered trademarks of Raymond James Financial, Inc.

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