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FT Customer Service Leader

2 months ago

Elizabeth City, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 285668_external_USA-NC-Elizabeth-City
Address: USA-NC-Elizabeth City-1805 Weeksville Rd
Store Code: Store 02681 Grocery (7236495)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Provide our customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual. Minimize shrink through proper utilization of standard practice.

DUTIES AND RESPONSIBILITIES

•Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
•Courteous and helpful to other associates
•Sweep and clean floors on nights with no scheduled vendor services
•Weekly cleaning of Produce, Market and Deli Departments
•Clean and organize the store mop room
•Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
•Follow QA daily check list and sanitation standards set by Food Lion
•Follow current Standard Practices regarding cleanup of Hazardous Waste product
•Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
•Understand and follow Food Safety and Workplace Safety guidelines and procedures
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
•Ensure compliance with local, state and federal regulations
•Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Excellent interpersonal, organizational, communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to use technical information to solve problems
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.